Schuler Plumbing, Inc. / A One Leak Detection
PO Box 1305
Schuler Plumbing, Inc. / A One Leak Detection
PO Box 1305
Customers say: Quick response
60 years of experience
Additional e-mail -
"Schuler Plumbing was assigned as my contractor through a home warranty service for a gas leak. They called to schedule the appointment promptly, but the positives ended there. Their tech showed up almost 2 hours after the discussed/scheduled time. Upon arrival, I told the tech where I believed the shutoff valve for the gas was, he couldn't find it, tore off several side panels, damaging some, including unnecessarily tearing subfloor insulation out (none of this was cleaned up or even vaguely put back, at the end of this story). Eventually, it was found exactly where I told him it was. He immediately started prepping excuses for not doing any work. Pretending it isn't up to code (it's not, the home is 50 years old) as if that matters (it does not, it was permitted and the county does not require new permits for repairs that don't include alterations or modifications). We identify a leak (I say "a" and not "the" because he immediately stopped looking to verify there was any other issue). The fix required the replacement of 5' of flex pipe located in the subfloor within arms reach of the exterior. He refused. He tried to blame it on the county requiring permits until I informed him that it would not and that I know this due to 15 years in planning and engineering in the county. He started trying to make other excuses. Ultimately, he spent more time making excuses than the repair would have taken. This is peak lazy, but if it was only lazy it wouldn't be so much of a problem. As part of his excuses, he declared that after his review of the problem went in (because he was going to lie), the home warranty company wouldn't ever send anyone else out to fix it either. He put in that review. Changing his story dramatically from "country requiring permits" to "it doesn't fall under the contract terms due to improper installation". It was not improperly installed. It was installed half a century ago. That connection lasted FIFTY YEARS without a leak. It was permitted as per county requirements at the time. He omitted all of those facts to lie and justify being absolute scum. I called Schuler Plumbing to attempt to deal with this issue - hoping it was isolated to this single wretch of a technician. I was told I'd be getting a call back that day. I withheld making this review (or the great many more than will come from here out) until I heard back about how they would make this right (literally just send a tech out to do the 15 minute repair and restore the paneling to it's original state). I did not hear back. The next day I called again and left another message with a different person. I did not hear back. It's now the weekend and it's cold because we have no heat and we can't do dishes or use the stove or shower. All because their lazy scumbag tech would rather ruin someones ability to have future coverage on their property than due the basic tenants of their job. I would be embarrassed to have someone working for me behave so pathetically to a customer and then lie in writing to a client. I cannot fathom not making sure it was righted immediately upon learning of the absolute b******* that happened. And for that tech, I could not live with myself being such a lazy, dishonest, sleazy scumbag that I would leave a family in the cold because I couldn't be bothered to do a very basic function of my job. This company clearly has no values, decency or quality in any fashion. Do not use for any reason."
Darren B on November 2024
Additional e-mail -
"Schuler Plumbing was assigned as my contractor through a home warranty service for a gas leak. They called to schedule the appointment promptly, but the positives ended there. Their tech showed up almost 2 hours after the discussed/scheduled time. Upon arrival, I told the tech where I believed the shutoff valve for the gas was, he couldn't find it, tore off several side panels, damaging some, including unnecessarily tearing subfloor insulation out (none of this was cleaned up or even vaguely put back, at the end of this story). Eventually, it was found exactly where I told him it was. He immediately started prepping excuses for not doing any work. Pretending it isn't up to code (it's not, the home is 50 years old) as if that matters (it does not, it was permitted and the county does not require new permits for repairs that don't include alterations or modifications). We identify a leak (I say "a" and not "the" because he immediately stopped looking to verify there was any other issue). The fix required the replacement of 5' of flex pipe located in the subfloor within arms reach of the exterior. He refused. He tried to blame it on the county requiring permits until I informed him that it would not and that I know this due to 15 years in planning and engineering in the county. He started trying to make other excuses. Ultimately, he spent more time making excuses than the repair would have taken. This is peak lazy, but if it was only lazy it wouldn't be so much of a problem. As part of his excuses, he declared that after his review of the problem went in (because he was going to lie), the home warranty company wouldn't ever send anyone else out to fix it either. He put in that review. Changing his story dramatically from "country requiring permits" to "it doesn't fall under the contract terms due to improper installation". It was not improperly installed. It was installed half a century ago. That connection lasted FIFTY YEARS without a leak. It was permitted as per county requirements at the time. He omitted all of those facts to lie and justify being absolute scum. I called Schuler Plumbing to attempt to deal with this issue - hoping it was isolated to this single wretch of a technician. I was told I'd be getting a call back that day. I withheld making this review (or the great many more than will come from here out) until I heard back about how they would make this right (literally just send a tech out to do the 15 minute repair and restore the paneling to it's original state). I did not hear back. The next day I called again and left another message with a different person. I did not hear back. It's now the weekend and it's cold because we have no heat and we can't do dishes or use the stove or shower. All because their lazy scumbag tech would rather ruin someones ability to have future coverage on their property than due the basic tenants of their job. I would be embarrassed to have someone working for me behave so pathetically to a customer and then lie in writing to a client. I cannot fathom not making sure it was righted immediately upon learning of the absolute b******* that happened. And for that tech, I could not live with myself being such a lazy, dishonest, sleazy scumbag that I would leave a family in the cold because I couldn't be bothered to do a very basic function of my job. This company clearly has no values, decency or quality in any fashion. Do not use for any reason."
Darren B on November 2024
