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"It went well. The installer was always punctual, professional and personable. Work was completed in a timely manner and the clean up was exceptional."

"While the point of contact at Ordini's has been wonderful and the product is great, the installation process has been pretty upsetting. The jets in the spa haven't worked right since day one and its been over a month since install. The guys who came to dig and do the curtain drain around did not do it properly. The electrician recommended by the pool company has been a COMPLETE NIGHTMARE. DO NOT USE POWERLINE ELECTRIC!! Paul will show up long enough to get paid but he will leave you in a lurch and unbeknownst to us, also in a very dangerous situation where we had propane leaks from several locations. Materials were not right, not safe and not finished. We are lucky that we didn't blow our house up. And, worst part is, the pool company is aware of this unsafe track record and is still referring him. The concrete company they recommended said they could do all these things that really should not be done, were ridiculously priced and would have caused me even more problems. I was not told that once the curtain drain design is approved that it is what I was stuck with. Had I understood that what I was agreeing to wouldn't allow me to design the surround how I wanted, I would have done it differently. No one explained it or the fact that the pool with the integrated spa was not like a hot tub. Who knew there was a difference? It is very disappointing to spend so much of our hard earned money to make a dream come true only to be deeply aggravated and disappointed. I would recommend doing your due diligence before signing anything."

""Unfortunately, our experience has been extremely disappointing. Communication throughout the process has been poor, with long stretches of silence and repeated failure to respond to emails or calls. There was no clear follow-up on progress, and we constantly had to chase for updates. When we receive responses, they were often filled with vague explanations or shifting excuses for delays due to the weather. Timelines are consistently missed, and at no point have we felt the situation is being handled proactively or professionally. What could have been resolved with timely, honest communication and accountability continuously turns into a frustrating and drawn-out ordeal.""

"Avoid Anthony & Sylvan Pools — Unreliable, Unaccountable We hired Anthony & Sylvan for what was supposed to be a high-end pool build. Four years later, we’re left with a crumbling mess: tile walls falling apart, leaks damaging the deck, and widespread delamination confirmed by multiple engineers. It’s a structural failure — not wear and tear, not our fault. They denied our warranty claim outright. We had to hire a lawyer and go public just to get a response. Even then, they blamed us and offered a limited repair only if we signed an NDA and removed our reviews. This wasn’t a minor issue — it was a full breakdown caused by poor materials and workmanship. A fix could’ve taken a few days. Instead, they dragged it out for months while doing everything they could to avoid accountability. Their customer service is all smoke and mirrors. They don’t stand by their product, and they care more about protecting their reputation than doing what’s right. You’re better off with a reputable local builder who won’t hide behind lawyers and paperwork when things go wrong."