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"Good experience."

"Nathaniel did everything in literally 1 day. I called him up at 4pm and by 9pm he was done"

"Prompt and Professional"

"I thought my refrigerator died so I was very upset. I went off a recommendation from a friend and I am so glad I did. Scott was very professional and courteous and had my refrigerator back up and running quickly. He really seemed to care which is something that is missing in service nowadays. Great job and I would highly recommend him to all my friends and family. Excellent value and excellent service."

"technician was affable and competent. however initial quote was outrageous and negotiate price still exorbitant, even taking into consideration of the day of the week. 1hpur labor and $30 worth of parts does not equal $ 374"

"I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me."

"I will start by saying that every single person who worked on our bathroom, from the team that did the demo to the people who did finishing touches, was so nice and kept everything as clean as they possibly could. You hear horror stories about renovations and this is definitely not that but I will say I do not believe I got what I paid well above average for - less stress and more attention to detail. I thought having a designer and a project manager would make the whole process less stressful. Even with the significant sum I paid for the designer, things were overlooked and decisions ended up being made on the fly, without consulting me. The big ones were 1) installing a custom shelf that was significantly too small for the space and filling the large gap with caulk instead of just admitting the measurements were off and they needed to order a new shelf. They did ultimately replace and reinstall the shelf at my request. After months of waiting for the new shelf to be installed, there is still a big gap but it’s in the back and I just want to this to be over so I’m not asking for it to be fixed. 2) The spacing of the tiles in one area of the bathroom required some problem solving because they didn’t fit evenly along the wall. The way it was done initially looked sloppy. They were willing to redo it but this required me to purchase more materials. I wish I had been consulted before they were installed. Within 2 months of installation, the grout in our shower cracked. When they came to replace the shelf that they installed even though it was too small, they agreed to fix the grout in the shower. When we got home, we realized the spots where the grout was touched up were done with a totally different grout - one that is not seen anywhere else in our bathroom. This was definitely an odd choice/oversight but mistakes happen… but then when we told the project manager this happened and it needed to be fixed, he told us that the guy just used the grout we gave him! First of all, we did not give this man any grout. Second of all, we are not the professionals here so if this man saw that the grout he thought he was supposed to be using was a completely different color (definitely not mistakable for the grout in our shower) why would he, a professional, not come to us and ask us to confirm that we actually wanted him to use that grout? While the lack of attention to detail and the poor planning bothered me throughout the process, this refusal to take accountability and instinct to blame us for something that we should not and could not be responsible for is what pushed me to leave this review. Lastly, the grout on the walls is a different color than the floor but some of the wall grout color got on the floor in the areas where the floor and wall meet. I thought this would be resolved by the cleaners if they scrubbed it hard enough but they just left and it’s still there. The cleaners also only cleaned the bathroom, not the two connecting bedrooms that were also coated in dust throughout this process like I would have expected."

"Davidson and Son. I had a deck around my pool put up exactly 1 year ago from today by Justin’s and his crew and it is now separating from every joint and he refuses to fix it. He told me he would be back last year because the wood started to warp after a month of being up and he never came. I let it go because it was only a couple pieces but now the entire deck is separating. There are a ton of nails and screws the deck posts were pit directly into the ground instead of using sona tubes so it will surely rot a lot quicker if it was done the right way. Mind you this is someone I have known for years as well and does not stand behind his work and told me he spent enough time on it and will not fix it and doesn’t make the wood. Except if everything was plum etc. it wouldn’t be doing this."

"Tom, and Gus where great., and at a fair price. Would definitely hire them again for any future work."