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"quickly and \ook care the problems. "

"Kathy responded quickly to set up a time to review our needs. In our meeting, they were confident they could remodel our half bath into a 'wet-bath' or mudroom with handicap capabilities for our disabled mother. This was not the case. From day one, Jerry demonstrated he knew nothing about tile or doing a sloped floor for drainage. He built a 'dam' of over 2 inches that would not allow a wheelchair to be accessible. On a phone conversation with his wife, she admitted Jerry has never done this kind of work, yet they had lead us to believe he had. Tiling started from the ceiling (Tiling 101 - not correct) with grout lines ranging from 1/4" to 1/2". Nothing was even or square (refer to attached photos). He used 1/4" backer board instead of 1/2". The backer board itself wasn't tight, or put up properly. I have since brought in two different tile experts (20+ years of experience) and they said at best it would last 1 year. When removing all of the tiles, I was able to pull the tile off the wall with my hand. It was apparent that Jerry had put mastic on the wall and let it get too dry before trying to apply tile. When Jerry has questioned this tiling method, he became 'offended' as I pointed grout lines that were not the same size. Very aware that this needed to be wheelchair accessible, he proceeded to defend installing a 2 1/2" squared-off 'dam' to keep the water in the doorway... no wheelchair would be going into this bathroom. We requested a hand-held shower fixture, there was only a showerhead. They charged us for materials not delivered including a window, grout, sink, and more... which were never delivered; and labor that was not completed. When trying to resolve the problems, they said they wanted to make things right, but then got a lawyer and told us not to contact them again. When asked for a breakdown of fees and costs, they took several days and needed several reminders only to get a minimalistic chart of generalized itemization. Instead of being professional, they knew they were over their heads and were not willing to share detailed information. They also knew the funding for this project was from mother's social security checks, so not completing the project and not providing any refund for such little accomplishment on such a vital project that is time-sensitive is dishearting and taking advantage of a disabled person. By tucking their tails and running, they proved they were not upstanding and responsible for their actions. Not to mention, we are missing Bose bluetooth speaker since they have been off the project."