Get matched with top sump pump or interior foundation drains installers in Rio Grande, NJ

"Great service"

"JES Foundation Repair (A Groundworks Company) proposed a solution for my basement wall reinforcement, and waterproofing. I accepted, and a date was set. They did not show up and it took 8 phone calls and 24 hours to find out that they weren't confident in their proposal. They increased the scope and added 50% to the cost. Stupidly, I signed again as time was wasting and I didn't want to start over with new vendors. JES completed the work while I was out of town. When I got back, there had been heavy rain and there was more water in my basement then I had ever experienced. I contacted my rep via text (impossible to get through by phone as he always was in "Training" when I called). His response was " That doesn't look good, I'll make some calls". I had to make the calls. JES sent several new employees out and they proposed additional work at ADDITIONAL cost. Unable to get satisfaction from mgmt. Had another foundation company finish the job. Do not use!"

"Great job a little pricey but a good job."

"We had them do a crawl space encapsulation along with a dehumidifier 2-3 years ago. They did a great job with the initial install, and have continued with excellent follow-up and maintenance calls since then. Great staff, professional approach."

"Josh, the representative from Basement Gurus was outstanding! We had experienced a water issue in our finished basement. Josh thoroughly examined the interior and exterior of the home and determined that the leak might be plumbing related. Josh could have very easily exploited our ignorance and suggested a solution purely beneficial to his company that may not have addressed the underlying cause of the problem. Instead, he demonstrated his integrity by realistically assessing the situation even if it would jeopardize the sale. This is commendable particularly in this era where cutthroat business practices are commonplace. I highly recommend Basement Gurus. They are fortunate to have an employee like Josh who exhibits concern for the customer at such a high level. "

"We hired the company to install a kit and descale our hot water heater. Techs showed up and seemed angry at how much work had to be done and the fact they forgot to bring a descaling kit. Techs never responded to questions during the process nor did they go over the work that was done. It was uncomfortable to have them in our house. After we contacted the owner “Frank” about the experience he informed us his brother in law was on the job and he didn’t need to listen to anymore from us. He said he has been in business for 21 years and didn’t need our business. It was truly shocking and we would strongly encourage anyone and everyone to avoid this company."

"Very efficient "

"The tech was efficient and he showed me a picture of the work. Great job"

"Air conditioner unit from hell. Installed last August and the only way to turn it off is at the breaker. It is not a thermostat issue as that have been change twice . Tech?s have been here many times and can?t fix it. Have been dealing with this issue for six months now. It failed inspection with the township. "

"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "