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"Travis and helpers have been the best handymen crew I've used in recent memory. His work is of the highest quality, he's right on time every day and works a full day if necessary, sometimes longer, his work is very reasonably priced, he uses the best materials, and, perhaps best of all, he's honest. He recently did a whole house painting for me, and it turned out to be an exceptional job. We agreed on one coat of paint overall, but in lots of places he put on 2 or 3 coats at no extra cost, we agreed on a limited, specifically identified amount of wood trim replacement, he replaced significantly more wood trim and didn't ask any extra. Lots of 2 story ladder work painting about 25 feet up and he didn't charge extra. He also replaced a wood deck for me and the quality of that work was outstanding. On top of all that he's easy to communicate with, respectful and courteous. As far as I'm concerned, he's the best!"

"Very professional team and the work they did was beyond our expectations"

"Beware of Dollman construction, also doing business as Essential Improvements in the Roanoke, Virginia area and beyond is a company to avoid. They employed somewhat dirty practices in my opinion and while it may not be the fault of Dollman himself, the guy I was dealing with was Tracy White, design consultant. Ironically, he's no longer with the company. If my situation had contributed to that, Dollman made the right choice in getting rid of him. While I have copious notes as to what happened here, for the sake of the review, and my fingertips, I'll do my best to keep this brief. I was looking to get a workout building built (16x20), concrete flooring, walls, lights, etc. Tracy guesstimated they could do it for within 65k while several of the others I had gotten quotes from were north of 80k. His confidence gave me confidence and that was my biggest mistake. He wrote up a very quick design contract/commitment where I had to provide a 5k deposit and if they came in above 65k, I'd get my money back if I didn't want to proceed. I signed it, this was my second mistake. The agreement I signed didn't have enough parameters written in, just that they had to deliver a workout room / building conceptual design for a project within a 65k budget. A couple of months went by and I had met with Tracy White and Jimmy Dollman once to go over the initial design, after my signoff the quote would be provided. Jimmy was unaware that we had this agreement and the budget was 65k and it was never brought up in our face to face meeting. We just discussed the design, changes I would want and some recommendations he had for me. Price was never brought up but the quote would be coming. Some weeks later Tracy asked if he could stop by with the quote and I of course was fine with it. He came over empty handed, I invited him in and he told me it was going to be 92k. I asked him why, he said that it would have been 65k base cost with no profits if they were to do it for themselves. The 92k was because of the distance between them and myself. I told him it was odd because he had confidence they could do it for 65k. He nodded and then said that he didn't want to tell me over the phone, text or email and he felt I deserved a face-to-face meeting. I reminded him of the agreement, he said he had it but took a picture anyway and said he'd talk to Jimmy about returning my 5k. Within that same week Tracy reached out and told me that he spoke to Jimmy and was told that they can do the project within 65k but obviously some things would change. I told him not to bother and just refund my 5k. He responded with things along the lines of "you can't expect us to work for you for months for free" and "the 92k was because of all the things I wanted". That's simply not true. This left me feeling gutted because at this point I didn't want to use them anymore and what would this design look like? No walls, lights, ceiling or roof? I had some options, but I wasn't going to chase it too hard, however the route I decided to take was to email Jimmy Dollman directly, take accountability for the mistakes I feel I made, mention that I felt Tracy didn't communicate openly or honestly with me, him and/or his team. There was some lapse in communication beyond me and my control. I proposed that he refund $2500 to me because I didn't want anything for free, however I still wanted the agreement to be upheld with honesty and integrity. Dollman never replied to my email but in a separate email communication with Tracy asking where this magical 65k quote and design was, he told me that he spoke to Jimmy and understood I wanted $2500 and then to terminate our relationship. I told him I still wanted that if they were agreeable. He said they were and I'd get the check within 2 weeks After 2 weeks I didn't get the check, I called Dollman, I spoke to someone else there, gave her the background and forwarded the emails. It was at that point I was told that Tracy was no longer with the company. That's a small victory. I had to followup again after Labor day weekend 2024 and they finally sent out the check, it's deposited in my account and while I'm not happy, I'm content. Beware of these dirty practices and keep your head on a swivel. Go with a company that doesn't require a design agreement. Get a detailed quote without that and go from there."

"Until the past few weeks, I would have left a 4-5 start review for Exterior Source. The office staff and work crews have been very friendly and helpful. The house we purchased has Leaf Guard gutters on it, and I’ve had the company do a few repairs related to water damage and damage prevention for a total of roughly $1,200. Recently I had a corner on my garage with wood rot. I also had an issue with a leak over our kitchen window. In order to preserve the Leaf Guard warranty, I called Exterior Source first, for a quote. This is where things went south. The quote, after a discount, was $1,700. The issues were as follows: 1. A leaking corner joint on the gutters – Caused the rotten wood on the garage. 2. A water diverter that was too short – Causing water to flow around it and leak in the kitchen. I requested a call from the owner, and got a call from Kristian (the sales manager). I explained my frustration with the quote and was told he would call the following day after he’d reviewed the quote so we could discuss further. I didn’t get a follow-up call. Fast forward a week or so, and I got a follow-up call about my experience with the sales team. I shared the experience and the fact that I didn’t get a promised follow-up call. I was told these notes would be shared with the salesperson (Dan) and his manager (Kristian). Still no follow-up. I did schedule a cleaning with Exterior Source, and got another follow-up call. I explained that I wasn’t aware the cleaning had happened and that I knew I had a leaking corner and I needed it repaired. I thought that was being scheduled, but I heard no more about the issue. I decided to have the wood repairs done by my handyman. A couple of weeks later, handyman is working through the repairs, and explains the corner joints are leaking. By the way, we had 3 corners with wood damage, Dan only found one in his inspection. He asks if he should reseal the leaking corner pieces and I called Leaf Guard to ask. The lady I spoke with was super nice and had someone out the next day to reseal the corners. I explained I was having repairs done on the wood behind the gutters but I wasn’t warned that the gutters could not be altered at all to keep the lifetime warranty. At this point, I’m happy. We’re back on track to Exterior Source being a customer focused company, despite our minor issues. When Jake came out (super nice guy) I was told I no longer had a warranty on my gutters, because he noted screws were replaced on a corner piece and a downspout. Keep in mind the work not performed on this visit was running a few beads of caulk in the leaking corner pieces to stop the leaks. Exterior Sources offer is to come out and rehang the gutters (none were removed in the repair), and reseal the corners for $300 to reinstate my warranty. Great service is easy when things go well. Companies that put the customer first when things don’t go as planned understand the value of a customer. The current leadership at Exterior Source seems to need a lesson in taking care of customers."

"Carlos and his crew were fast, came in on budget, and did fabulous work. He maintained good communication throughout the project, and I will absolutely use him again for other work we’ve got planned."

"Hired All-In-One to put on a roof a roof on the back side of my hour in October, 2015. The roof had been replaced in 2010, but it has started leaking on the back side of the house. The company who had put the roof on in 2010, had went out of business. The work done by All-In-One in October, 2015 was great. Problem solved. The project manager was fantastic and very responsive. Fast forward to March 2022 and a little background on my house. I have a log cabin. It is all wood, including the roof and support beam that runs the whole crest of the roof can be seen from the inside of the house. It has cathedral ceilings and does not have an attic. The first part of March, a leak started over my stairs leading up to the second level of the house. I set a date for the AIO project manager to come out and take a look at the problem. The date came and went with the manager apologizing for not being available. Set a second date. The next date the manager showed up and looked at the problem. I asked if the previous project manager still worked for the company. I was told no. An inspection continued and the new project manager told me this company had worked on log cabins in the past without any trouble. The estimate was provided and I agreed to the work to be done, but wanted a list of materials. I was told I would be given it when the crew arrived to begin work. A couple days before the work was to begin, a delivery of the materials came. It included a ridge vent. This type of hour CANNOT have a ridge vent because cutting into the peak of the roof would be cutting into the support beam. I called to protest the vent being installed. Also, it seemed to me like an awful lot of shingles and nails for this project. The work began with another layer of particle board to provide additional protection on the roof and no vent. The roof was installed. I anticipated no problems and was told everything looked great. I had to have 2 hip replacements this year, so climbing on top of the house at that time was almost impossible and I had to take their word for the great work. To make a long story short, the work was terrible. There was never a problem with leaking around my chimney and sky lights, but after this roof was installed, I had rivers of water in an ALL WOOD HOUSE. Water and wood do not go together. I called MANY times about the leaking problems and was told the problem had to be with the chimney. A friend of mine who is 88 years old and had put on roofs for many years came over to evaluate the problem. He crawled on top of my very steep roof and saw the problem immediately. He said when the new particle board was put on, it made little room for flashing. So, AIO tried to use aluminum in hopes of diverting any water without putting the flashing flush against the cement of the chimney. They put the aluminum one the decorative stone. Also, we wrapped the chimney with a tarp to PROVE water was not coming in through the chimney. After MANY calls and LOTS of caulk, it still leaked. I knew it would never be fixed by this company, so this year I found a company that had 40 years of experience and came out to evaluated the problem and told me the same thing my friend told me. They should have cut some of the decorative stone to get a flush bond to the cement. I have had multiple hard rains after the fix and not ONE leak. I had a five year warranty with this company, which if you read the fine print of the contract, means nothing. Also, the extra material for this job, including the ridge vent, were loaded up and taken away. I have to wonder if the vent and extra material were taken to another job and the residents were charged. I WILL NEVER HIRE THIS COMPANY AGAIN."

"We needed a substantial remodel on our SML house. Bob Riddick Home Services (BRHS) has done work on our roof since before we purchased that house; including some minor repairs and a softwash to enable a few more years on the roof before we bite the bullet and go for a new roof. When we decided to begin the remodel, we simply choose BRHS. We didn't bother with multiple quotes because BRHS's reputation was solid gold. It still is. Our Project Manager, Tripp Parker was not only knowledgeable, professional, and punctual, but he has great patience when working with a sometimes difficult customer (me). He was invaluable! I was given a lot of leeway concerning products and materials that I wanted to use and as such, often made decisions that involved plan changes. For example, I moved a wall and wanted a Barn Door that was more than 120-inches. I couldn't find anything that I liked, so Tripp had one "built" for me. I love it! Tripp's Number One, Shawn Jolliff was experienced, professional, creative, and unflappable! Doors, floors, and windows sometimes don't play well together, but Shawn would finesse them and make them work together. Phase 2 is going to begin this year and we will certainly use Bob Riddick Home Services again."

"They did an excellent job and did good quality work. They were on time, were reasonably priced and I would definitely hire them again. I would highly recommend them as well."

We are a small local business established in 2005 with over twenty years of experience. We enjoy doing this kind of work and look forward with working with you.

"Terrible customer service experience over a job that took twice as long as originally planned. I left messages for weeks and weeks for management to call me back. When I finally did get a manager on the phone they were argumentative and unapologetic about my frustrations. It seems like this company has too many customers and not enough staff to serve them. Very disappointing-- especially for a local company."