
Serving Rochester, MN and surrounding areas
Approved
In business since 1914
Emergency services offered
Warranties offered
"Hero plumbing very prompt when I originally contacted them. Sent someone out within 2 hours on a Friday evening. The first plumber to come out tried to diagnose the problem, and we thought he had. He ran the snake through the main sewer line to the street, he told me he could feel that there were many large roots in the line and that this should take care of my water backup in the basement. The plumber was curious, very chatty, and he got the job done. 5 days later a camera guy came out to make sure the mainline was clear. He ran the camera down and notified me that there were and are no roots in the line. I was told I had some rusting and pitting in the cast iron line. He recommended the line be power washed to clear out the pitting. Quoted me $3200, and told me about the 0% interest offer they had going on. Asked if I wanted to see if I would qualify for the program. After we entered some information into the computer, I was told I would qualify. About a week later a credit card arrives in my mailbox. Never did I know I was applying for a credit card with them. Seemed a deceitful way to get Approximately 2 weeks after the camera, on a Friday, I have water backed up into my basement again. I called to see if someone could come out since I was having guests. I was told no one could come out until Saturday. I find this unacceptable, since they had sent 2 plumbers out, and was told the problem was taken care of. I ended up calling another plumbing company that was able to help out the same day and hopefully did the work correctly."





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