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"After meeting with Bob, and being shown and explained the project necessary to take care of our crawl space issue, I was convinced they were the guys for the job, They arrived when they said they would, and finished in the time estimated. A job well done and highly recommended !!!"

"They did excellent work and the problem has been resolved"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"torn between 2 &4 stars but went with 2 only because I feel the cost exceeded in my opinion a reasonable cost to replace with a basic 40-gallon electric hot water heater based on the cost I paid two months ago to have a new eclectic 70-gallon high efficiency heat pump water heater and expansion tank installed. We had no time to shop around.... 4 stars for the prompt repair and 2 stars on the pricing."

"AACT was fantastic! Tommy, and his crew, Thaad and Josh, did a great job upgrading our 70's era bathroom into a modern bathroom with a sleek and clean appearance. They completed the job on time and each day cleaned up keeping disruption to a minimum. Further, they helped with a small plumbing project that is helping to keep our front gardens in bloom! We highly recommend AACT."

"We met Dan months before the project was scheduled to start and he knew our deadline was 7/9 when our first weekly vacation renter was due to arrive. Our main issues were: He was a week late starting Didn't show up on several days (had to take his son to get his COVID shot, several days it was too hot, heavy traffic, etc) Ignored my detailed instructions/drawings and we lost time because he plumed a double vanity for only 1 sink, told us we could buy any standard shower door from Lowe's only to learn AFTER the shower had been framed that it required a custom built door, forgot to tile the accent color stripe in the shower, miscalculated the amount of shower tile needed requiring me to drive 3 hours RT to purchase extra tile and deliver it to him. Skim coat on the ceiling was done poorly, the door to the bathroom didn't open all the way so we had to hire someone after Dan left to shave it down for us. He was supposed to finish by July 9th and didn't finish until Sept 9th!!!! had to give renters $3000 off because they had no toilet or shower. I split the difference with him and took $1500 off his bill and he was not happy. I should have taken the entire amount off. He might be OK for smaller jobs, but he is not focused enough and doesn't work a full day (usually 8 AM -1 PM) or even a full week. If he takes work outside of NH, he should have his plumbing/electrical license so he doesn't have to rely on outside contractors. We suffered because he didn't hold ME licenses and wasn't well connected w/ local contractors in ME."

"Paul, our service technician, was timely, knowledgeable, and efficient. I can highly recommend Heritage Home service on this account. However I am extremely unhappy with the company's new service plan offered. I will explore other providers for this reason, and may not use Heritage Home Service in the future."