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"He was on time, patient, professional but personable at the same time. He quickly figured out what he needed to do. He informed me of what was needed to complete the job. I think the price was extremely reasonable for the completed job. He did what was needed to make sure the item was safely secured and I was satisfied."

"Upstate Home Improvement gave me a good and fair estimate for the work, was able to start immediately, and got the work done on time, on the schedule I was first given. The work itself seems flawless. I loved how they showed up on the minute at 8 am everyday! An all around great and positive experience. I recommend their services without reservation. "

"Joe was punctual and completed the job in a timely manner. He was very professional and communicated with me throughout the whole appointment set up process."

"Steve was awesome to work with My door is amazing Very professional and listened to my ideas. Definately will hire this business for window replacement soon."

"Perfect..."

"I can’t say enough good things about this contractor. They were upfront and honest about problems found along the way. Communication was excellent every step of the way. They came back and fixed little things that were bothering me. I now have a deck and a full bathroom I can enjoy. You won’t go wrong with hiring this contractor."

"A great experience from start to finish! Five star all the way! The estimate was done by D0nna who was punctual, knowledgeable, experienced and pleasant. Her follow-up communication was excellent. The estimate was detailed and fair. Communications/interactions with owner/managers Steve and Mike were always a positive experience. They are very knowledgeable about the hardwood flooring business and were a pleasure to work with. Installers Charles and Craig were excellent at their craft. They were punctual, worked hard the whole day, and cleaned up at the end. We were very happy with every aspect of the flooring they installed. The flooring that we had installed was a natural pre-finished select red oak from the Hardwood Outlet in Penfield. The folks there, Oz and Levant, were very helpful and accommodating in helping us choose the flooring that would best fit our needs. We took home numerous samples before making our final selection. Like Rochester Hardwood Floors, the Hardwood Outlet is a quality operation. All around, this was a great experience and we are very happy with the quality and value of the finished product. We look forward to recommending Rochester Hardwood Floors and the Hardwood Outlet to family and friends."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."