
Serving Rockland, DE and surrounding areas
Approved (Corporate)
Super Service Award Winner
In business since 1992
Free estimates
Warranties offered
"PHR salesman came to the house for quoting window replacement for all windows that needed it, and at our request itemized by room/area separately. We had already ball-parked roughly $1000 per window installed, parts & labor. Salesman was extremely knowledgeable about company and products, and pricing was additionally discounted for being a BJ's Wholesale member. Then there was an additional discount for "sign today" which we took advantage of for one section/area of our house that desperately needed new windows due to non-opening status and failing seals/insulation. Total project came out to just under $1K per window with all discounts so it was a good buy. Salesman measured for initial quote. About 3 weeks later a pre-install inspector came out to re-measure and finalize details for install scheduled 1 month later. Install was delayed due to COVID-19 shutdowns but company kept us posted on restart plans. Actual install was 2-3 months later. Installer - 1 guy, not a crew - came out promptly at the start of the appointment time (730a) and re-measured everything before touching anything. Tackled the most complex/largest window first, took him 3 hours to remove old and install new. Very meticulous with spray-foam insulation and caulking, caulking, caulking. New windows are smaller surface area than old windows due to insert style of replacement. Easy to open and close (casement/crank) and screens are very low-profile, easy to remove for cleaning. Project manager came out to check status towards end of install (all day, almost 12 hours) and go over all details, warranty info, answer q's, etc. Installer was protective of all areas and cleaned up thoroughly, inside and out. Only problem through the entire process was that PHG phone numbers appear as "Potential Spam" on mobile phone screeners so you have to answer those calls when you know you're waiting on calls for scheduling, appointment confirmations, etc. When they left voicemails, the reps wouldn't leave direct dial or extension numbers so you have to call the main 800 number and wait through menus to get to a person; that said, every rep was able to look up the account and check status, answer questions, give info, etc. so they are a very large company but must have a very detailed records system, with employees who actually use it to log all actions. Will wait and see if any problems develop with the product or installation. After 1 rainstorm, no leaks. Sun/heat is definitely cut down dramatically. So far so good. If all stays good, will definitely consider PHG for future work."





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