Get matched with top fridge, freezer or ice maker repair or service pros in San Felipe, TX

"Alex was very efficient and professional! I would definitely hire him again. "

"It was it was good"

"Very excellent customer service, very respectful, they even took their shoes off."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They were excellent. They did not rush. I am very happy."

"Brazos Valley is one of the most customer oriented companies I have used. I came home Thursday night with no AC. I looked up there phone on the web and discovered that at 10 pm at night I could chat with someone and let them know of my problem. I was called first thing in the morning and an appointment scheduled for their supervising Tech to come out. It turns out that the AC system was not at fault, but rather a bad electrical breaker that was bad on one half. The Tech could have told me to call an electrician,however he replaced the breaker and had the system up in short order. This is typical of they way that they work. They are extremely well trained, highly knowledgeable of all the equipment and go out of their way to please the customer. I highly recommend Brazos Valley Services"

"They got our unit working great! Patrick was extremely helpful and knowledgeable!!"

"Great company!!! They are busy, we all are but they made me feel like a priority. They texted me when I called immediately to let me know they were with a customer and would call right back and called be back within 5 mins. Even with the weather event they were able to fix my system and get me back up and running!! Parker was so patient and amazing! He took his time and explained everything to me! He also was willing to troubleshoot before just saying things needed to be replaced or the whole system needed to be replaced. They did exactly what was needed and got me fixed right away!! I will be using them again and I recommend you do as well! Tell your friends and family because this is a top tier company and they are lucky to have Parker!"

"We thought that it went very well. They were responsive, helpful, courteous and professional. They arrived within the window they said that they were going to, which was a big plus."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."