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"Vincent and his assistant Sergei took on a difficult job of installing a stove top and a downdraft fan that posed some challenges of fitting into an existing counter space. An installer sent by the dealer failed at this task but they were careful and creative in finding solutions. We appreciated the attention to detail and their hard work - and the result was fabulous. Not least, the price was reasonable and both of them were easy and pleasant to work with. No hesitation in recommending their services."

"So far so good. Snaking of kitchen sink with very old pipes. Hopefully snake did not poke pipes. Only time will tell. Keeping fingers crossed. They did a good job explaining and triple checked for leaks before they left. Of course they tried to upsell and gave us a metal trap they did not quote us upfront for. We would have chosen it over plastic, but price difference would need to be cleared upfront. That's the only negative. Otherwise, thus far we are very happy with the result. Thank you for coming on such short notice and on time! Super appreciated. 4.5-5 stars."

"Fantastic team of honest workers. They took care of every problem and logistics in a professional and timely manner. Extremely happy with the final product, would absolutely refer."

"Quite excellent with relatively affordable compare to other provider ( although still expensive ). I would recommend. Excellent service."

"Would not recommend them to anyone. We had the worst experience with these guys. Scope of project: kitchen complete remodel, replacing carpet flooring with vinyl tile flooring , redo electrical for kitchen area only cost: 100K+ what went to plan: - kitchen demo - made one nice dry wall - setting up and framing of the kitchen area what went wrong: - communication/scheduling : we would never be told ahead of time when work was being done. Sometimes there would be days stretches where no one showed up and then guys would show up randomly on a Sunday morning. At the start of the project we told them we were going to move into the back half of the house, so just have that clean. We moved into trash and debris everywhere. They also saw a vinyl strap , strapped to our tree, tied to our neighbor's fence (it was there keeping the fence up as the tree was leaning into the neighbors fence). In their brilliance, they decided to cut the strap and use it for themselves. How did we know? we found it on our roof, used to tie some electrical conduit. Who the heck does that?! We should've cut ties at that point, it was just the start...if we only knew. But we gave them the benefit of the doubt...but things kept going wrong. - Kitchen cabinet install was not leveled, we end up telling them to not bother coming back and we installed the whole kitchen ourselves (re-leveling the base cabinets, putting on the hardware, installing the cabinet doors. - broke several custom panels (to their credit, they did pay for the reorder) but we ended up installing it ourselves , which we were never offered refund the labor. - the kitchen counter was not leveled, we also had to redo it ourselves in order for the independent countertop guys to install it. - cut hole for electrical switch too big, huge gap now in our org Eichler panel that is not repairable unless we replace the whole wall. - cut hole in wood beam ceiling too big for ceiling vent even though they had the manufacturer's specifications. tried to fix it, but it looks terrible. - lied and said they had experience installing lux vinyl tile. They didn't. The flooring , which is supposed to be new, looks like flooring that has been there for years and hadn't been replaced. It was discolored, uneven, not leveled, and not even lined up. How can you mess up lining up squares? Our sales person Joe ,came and made excuses after excuses , telling us " no one can install it better than them" , that this is the "best" we'll get. I cannot believe he could look us in the face and say that. We ended up requesting 1500 back, though for us to reorder redo the tiles for the kitchen will be 3K+. - as a last F you to us, they gave us the bill for the permit fees which includes a 3% of project cost recycling deposit that is 100% refundable if they just do the paperwork and let the city know where they recycled the demolition material. Our kitchen project was 80K and so it was $2400. Guess what, they "never heard of this" and have no proof of where they recycled the material and so cannot get the refund. I have no idea where they dumped the material.....and we're out 2400. The best thing about this project is finishing and NEVER having to deal with them again."

"Jim Sozzi was AMAZING. We needed urgent help with a toilet and he took care of us and helped uncover a few other matters that he also fixed. We're planning to hire him for future work. Would strongly recommend."

"It went fine."

"Better Water Heater installed our tankless water heater incorrectly, creating a significant safety hazard for our tenant, an African American family of 5 with 3 small children. After a contractor from AHS reviewed the installation, they confirmed multiple issues, including code violations and fire risks. Major Problems with the Installation: Unsafe placement in a closet - The condensate has no proper drainage, which could lead to mold, rust, and fire hazards. Improper use of an evaporator pan - This pan is not intended for water heaters, creating a fire risk in an enclosed space. Oversized unit for our home - The Rinnai RU160iN is designed for larger homes. It's far too big for our 1-bed, 1-bath house, making it inefficient. Insufficient gas line - According to AHS, the gas line is too small to support this oversized unit, which could lead to gas flow issues or even pose a fire hazard. The city won't allow this installation to pass inspection because the gas line doesn't meet the required capacity. Permit/code violations - The installation was done without a permit and violates multiple building codes. When we confronted the company, they insisted their work was done correctly. Their "solution"? If we wanted the job to be done legally, we would have to pay for both the permit, their time working with inspectors, and additional costs to fix their mistakes--$995 for a bigger gas line to support the oversized unit. On top of that, they quoted us $585 for permit costs, even though the city building department told us the permit fee is only $150. Bottom Line: If you want a safe, legal, and code-compliant installation, DO NOT trust Better Water Heater. They cut corners, refuse accountability, and expect customers to pay extra to fix their mistakes."

"It was such a smooth process. Our bathroom looks amazing. The team was very accommodating to last minute changes by us, very transparent in communicating to us on the milestones. We were also at work during the day and felt very safe with the workers around our dog. The project manager brought the right skilled plumbers, electricians and tile people to work on the project and it felt like a white glove treatment. On the cost side, very affordable for the quality of work they perform and we found the transparency in pricing very critical to us picking them."

"Went fine, but after doing some research, I think I overpaid for the service (by a lot!)."