
Serving Satellite Beach, FL and surrounding areas
Approved
In business since 1987
Free estimates
Emergency services offered
"Ultimately I was very happy with the job. It looks great. As far as I could tell, the guys who did the work knew what they were doing and did a good job with the installation. My only issues were administrative and paperwork. It looked to me like there was a complete lack of communication between the salesman, the office staff and the warehouse and installer coordinator. I told the salesman (verbal and email) what color tub I wanted. Somehow we ended up with the wrong one. I could not get them to give me an itemized list of every part number and associated price which is what warranty paperwork requires. It took 3 tries before I got the part number list but I never did get prices or invoice. I hope I never have to file a warranty claim. As for scheduling, Bill was up front about the fact that their tile guy had a backlog. So we scheduled a date about 6 weeks out in order to make sure the entire job could be completed. Then the day when they were supposed to do the tearout I get a call that they weren't showing up because 2 of their guys called in sick. The next day they told me that they weren't showing up because the Kohler factory had a fire so they had a delay on getting the tub. I could have believed that but...the Kohler factory fire was in January and our installation was in April. And that's when I discovered they'd ordered the wrong color. Apparently no one told the guy doing the ordering the correct color. They also ordered the wrong shower head which they had to correct after I noticed it was incorrect - after installation. In conclusion, I think they did a good job and I'm happy with the results but....I'd recommend checking and double checking everything multiple times to ensure that what you really wanted done is what actually happens. As for the tile work (which was an extra cost), they subbed that out to Rick Beyer of Fieldstone Homes. He did a very nice job on all the tile work. I had no issues with his work."





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