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"Horrible company to deal with. They came out to help to bring the elevator to the first floor. It was stuck due to a power outage on the block. They came out at 3pm Thursday and overcharged us overtime and travel time. As you can see from their publish hours 3 pm is within their working hours. They didn't tell us the overtime rate nor tell us that we would be charged over time.The service took under 45 minutes. Smartrise billed us for two hours at 454.00 an hour, total 908.00. When I spoke to Art at the company trying to discuss the proper amount for this service, he used profanity and name calling. Art hung up on me rather than communicate."

"It was great. They had excellent preparations, good planning, and communicator. I'm very happy with the service."

"A year and a half ago, we hired System Pavers to redo our driveway: changing it from stamped concrete to pavers. At the time, we knew we wanted to do the same thing to our back patio, but we figured it would be smart to try them out on a somewhat smaller project first, and then tackle the much larger and more complicated back yard once we knew we were satisfied. (Back yard is ~2,000 sq ft.) Needless to say, we were delighted with the work they did in 2019, and therefore asked to have the same project manager (Jimmy Jackson) again this year. That said, Jimmy had a long weekend planned out of town during our project, but things continued without a hitch, with Rich Daugherty stepping in to cover in Jimmy's absence -- absolutely seamless service! The project started ~2 weeks ago, and was completed in only 10 working days, including one Saturday (at our request -- so as to get the noisy jack hammering all done in as few business days as possible). Note that my husband had delayed moving forward on this project because he guessed it would take them a minimum of 4 weeks to complete it, with at least 2 weeks of jack hammering the old concrete. Wrong! It was more like 3 days of demo, followed by 7 days of construction -- and the demo all had to be done by hand: there was no way for a bobcat to access our back yard, so the guys used jack hammers and wheelbarrows to remove all that concrete. They are are FAST! They are also artisans: our house is of modern design, so the pool and back patio have lots of corners, which were mitred beautifully. They also added drainage to the patio, thereby solving a prior problem. The detail work was simply awesome! Any question we raised, they addressed, and we saw Jimmy or Rich here daily, ensuring that everything was picture perfect. Believe me, if/when we have any other hardscape that needs attention, we will call them again!"

"Efrain came several times to the property so we could discuss design aspects. He was so patient with me as well as the changes I made each time before I got a quote and he started work. We had a difficult area to have work done in Venice being in the middle of the block and our back alley too small for a standard construction truck to fit. Efrain investigated and figured out the best way to get the excavated soil out as well as the pavers and road base onto the property. Efrain is a man of great character. Once work began, he and his staff were incredibly respectful of our tenants, the property, and our neighbors. He was an artist in several areas, he leveled each and every paver by hand as well as used his expertise in concrete to direct areas for water to drain from the property during rainfall. When I decided to do change orders, he didn’t take that opportunity to charge me a vast amount of money because he knew I had no choice if I wanted the work done. He and his staff always cleaned up after themselves and made sure no one would be in danger of walking across an unsafe area. His work made such a huge difference to the quality and value of the property – it easily paid for itself. If you want an artist who prides himself on his work, Efrain is your guy."