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"Professional"

"Mike responded within 15 minutes of my request and was able to be at my home within 2 hours. He flushed and cleaned the system and the dishwasher is working S good as new. He a sent me an electronic invoice which was very easy to pay. Everything went super smoothly, I highly recommend."

"Clean.. efficient.. respectful. Job well done!"

"I am writing to express my deep dissatisfaction with the recent plumbing service I received from Len the Plumber. I paid nearly $300 for a technician to come out for 5 minutes, put a snake in the drain and leave.., yet it is now going on day three and the problem still has not been fixed. Two techs have been out to my home. I find this completely unacceptable. When a customer pays for professional service, they should not be left without a functioning toilet for days. I hoped for timely, effective, and professional service, and unfortunately, that has not been my experience. I hope this feedback is taken seriously, as this level of service does not reflect the reputation your company advertises. I hope for a prompt resolution to this matter. Thank you. (Boothwyn Pa location)"

"It is my pleasure to review DMV kitchen and bath. They did an outstanding job from conception through to the last details in finishing an extensive series of renovations - complete kitchen tear-down and renovation, master bathroom and closet teardown and renovation, two bathroom complete retiling/renovation, building two new rooms out of a very large basement, and replacing two forced air HVAC systems - they managed all aspects including proper construction permits. They did high-quality work at a very good price. They did an outstanding job with the work, with high attention to detail. Their communication was very strong from beginning to finish, their initial plan recommendations were excellent, they made several recommendations to not only make the job better, but also make it more cost effective along the way. They were reliable and consistent, and very genuine, "real" people. I have to imagine there will be very high demand for their services. I can’t recommend highly enough. Very timely, excellent communication, quick and high-quality professional work at a competitive price."

"All work was completed in a professional manner from initial planning through all phases of construction. The job site was maintained as expected. AES worked with us on a few small changes we requested along the way as well. I felt very comfortable with all the craftsperson’s at work in our home. There was great communication with AES throughout the job. I would use their services in the future."

"S & J Painting and Remodeling came highly recommended from the Facebook group The Best of Howard County. I was also pleased at the testimonials I read online about them. I had Jerry come out for two separate estimates and was very pleased with his professionalism, confidence, and friendliness. His prices also beat several other companies we had out for the same work. We hired S & J for some drywall work (patching tape seams, holes, etc.) back in the beginning of July. Both Jerry and myself were aware that there was wallpaper underneath the paint, however Jerry was confident that his drywaller could just patch the areas without having to remove all wallpaper. He gave us an estimate for 2 days worth of work. When the drywaller came out on Monday 7/24/17, he said he would have to remove some of the wallpaper and do some other necessary work to prepare the walls. He estimated that it would take at least 4 days. I understand that estimates are just that, estimates, and should be somewhat flexible, however we were unprepared to pay twice the amount and have it take twice as long. Jerry was very accommodating regarding his misjudgement and gave us a discount on the two additional days of work. The walls looked great at this point (after the work was completed). I started to paint our foyer area (where the bulk of the drywall work was done) on Thursday 8/17/17 and noticed tons of pinholes appearing in the drywall. Some were evident before painting, however more kept appearing as I was painting. I immediately called Jerry back to see if this was normal. He told me some pinholes were normal due to moisture. I told him that this was not just a few holes, but thousands! He told me to spackle the walls, however he agreed to send someone out to look at them when I explained that a simple spackling for thousands of holes was pretty ridiculous. He also tried to tell me that the holes came from having wallpaper, however we also have holes in the ceiling (where more patches were performed by his company), and there is clearly no wallpaper on the ceilings. He repeatedly told me that the drywall guy he sent out was the best in the company with 20 plus years of experience. This was not helpful or necessary, as it made me feel like my concerns were not valid. He advised me to finish painting the foyer (we have a split foyer, so it is very tall) with one coat of paint. He proceeded to leave me two voicemails after our phone conversation, also advising me to continue to finish the one coat of paint. I rushed to get the one coat of paint done before his second drywall guy came out on Friday morning 8/18/17 to see the holes. The second drywall guy said it was a ton more holes than is normal, and when I pressed him as to why this had happened, he admitted that the compound(?) that was mixed, was not mixed properly and had too much water in it. He skim coated a lot of the holes that morning and the following day. He also patched some small holes that the first guy missed, which I didn’t even point out. He said I just need to put another first coat of paint on the places he skim coated; just touch it up. My husband asked if they could at least give us a painter for the day to repaint it for us, as “just touching it up” was impossible due to the magnitude of areas that needed to be repainted.The skim coated sections of the wall covered at least 80% of the wall, so at that point, the whole wall needed to be repainted. Also, not to mention the hours it took me to paint the high foyer walls on an 18’ ladder and the cost of two gallons of paint wasted. The second drywall guy spoke to Jerry and called me back on Monday 8/21/17, saying that if we wanted someone to repaint the walls for us (and not fully repaint, just spot roll), it would be $200 extra. I was appalled, as this work should be done for free since it could have all been prevented in the first place if (1) the drywall work was done properly, and (2) if I was not advised to paint a coat on the walls before skim coating. Not to mention the extreme inconvenience of having the work redone with drywall dust everywhere, and with a small toddler in the house. They told me at this point that painting was not their responsibility and they did not owe us anything to make up for the lost time and paint costs. When I said that I refused to pay this company any more money to fix something that was their fault, I was told that they could waive the $200. This fee should have been nonexistent in the first place! They scheduled to come out a week later, on Saturday 8/26/17 to “spot roll” the skim coated areas. I am a teacher and was hoping to have this work (and the house painted) by the end of the summer so I wouldn’t have to worry about any of it during the school year. Unfortunately, an originally estimated two day job turned into a two month nightmare. I would not recommend this company to anyone."

"Remodel now did a fantastic job with my bathroom. From Reggie who can an presented the plan. I like it when a person knows their job. The receptionist Misty so sweet handle you with special care. The workers can in very professional, My bathroom looks like it is straight out of magazine . I am soooo. Happy with my new bathroom"

"Extremely well! I am very happy with the services provided."

"We had a great experience with BST Design & Build. The project was scoped out, started on time and took about 5 weeks which was in the estimated 4-6 week schedule. During the project, questions were answered and the onsite team was very responsive to our wishes, even being creative to ensure our needs were addressed. We couldn’t have been happier with the onsite project lead, Abi. The site was keep clean each day and the end result looks great!"