Get matched with top tankless water heater repair pros in Smithfield, NC

"Thermo Direct provided quick, quality service"

"East Coast Water Quality was affordable, professional, and their products are very high quality"

"This man has always gone out of his way to be there and do the job right! He doesn’t skip corners and is responsibly priced. Highly recommended. I used him for my personal residence, my rental house, and commercial buildings as well!"

"Andrew did an outstanding job. Customer Service was excellent. I will definitely hire him for any future plumbing needs. Will recommend him to family and friends."

hvac

"Never returned three calls after leaving message on 11/11/2013, 11/13/2013, and 11/21/2013, that we needed either a new hot water heater or tankless hot water system installed.

Update: return phone call on 11/22/2013-- see note above. This resulted in a change to my evaluation from F to C overall.
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"Water heater and repair of natural gas lines were done efficiently and quickly."

"KW Boykin was fast and reasonable. I highly recommend."

"I had heard good things about Alpine and decided to give them a try.  I called right before lunch and asked if they could send someone out to get my air conditioning working.  Alpine was willing to accommodate my schedule on a work day and showed up on time.  Met with Ricky and explained the situation.  Prior to coming inside, he put on some little booties so as not to bring in any unwanted dirt or dust.  He evaluated the situation and explained that the drain line was stopped up and that the aux drain pan had water in it which shutdown the system.  Ricky cleared the line and removed the water from the pan so that the float switch would reset.  Shortly thereafter, the AC was running again and starting to cool off the house.  

From the initial phone call to the dispatcher to the service to the cost, and emailed receipt, I was completely satisfied.  I would highly recommend Alpine HVAC Services to my friends and others.

Hofler W."

"I purchased a water heater from Home Depot and asked for an installation estimate. They pointed to a posted sign near the water heaters and discussed with me that my specific type of installation (crawlspace,  electric water heater) should run about $197, might vary slightly.  Great, sign me up, can you do it tomorrow ? Sure. The contractor will  call you in the morning to give you a final solid price. The contractor  called in the morning and gave me my price $393. Hmmm, what happened to  $197 ? That is twice what I was lead to believe at Home Depot.
At this point I had lost confidence in Home Depot I was not sure that  $393 wouldn?t turn into $593. I started calling local contractors from Angie?s List. As it turns out $393 was about down the middle of the  prices I was quoted. ($350 to $450). However, I live in a fairly small  town, I decided to spend my money with a local plumber. (The Home Depot  contractor called me from Atlanta, GA to set up an installation in  Fuquay Varina, NC.)
After calling several well rated plumbers from Angie?s list, I had gotten the following types of responses:
1. Ring, no answer, no answering machine.
2. Left message, no return call. (still have not received returned call 24 hours later)
3. ?Our office is closed, please call back during business hours? (at 9:00 am on a Friday morning.)
4. ?Yea, it?ll be about $450.
I then called Tommy Allen Plumbing around 9:00 am on a Friday morning.  Tommy answered the phone asked a few questions about the installation type and what I needed. He asked where I was located, when I told him the street name ?oh, yea, I know where that?s at, I just came from the neighborhood ½ mile up the road.? At this point, I know I have a local guy who lives in the area and is part of the community. Price $350, yea, I can come do it after lunch. Ok, see you then.
Tommy and his helper showed up promptly as expected, was personable and did a good job. He had to replace the inlet shut-off valve going to the  water heater as it started leaking when he turned the water off. No extra charge for that. He was in and out in a couple of hours and hauled off the old water heater. Price ?. $350. What ? No extra charges for anything ? Your price came in at EXACTLY what you told me ? How  refreshing !
I give Tommy Allen Plumbing a A- rating. The only thing I can possibly ding him for is; he left a big stain of rusted water at the end of my driveway where he sat the old water heater prior to loading it into  his truck. Truly a small detail in the scope of getting this heater replaced. Hopefully this will be gone with the next good rain. I will  definitely call Tommy for all of my plumbing needs in the future.


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