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"We engaged their services for a Swimming Pool & Spa Remodeling project, and the entire experience has been extremely frustrating. Major Issues: Poor Workmanship: The stack stones installed as part of the remodeling project exhibit significant issues. We detected a leak soon after the work was supposed to be completed, which falls under the warranty coverage. Lack of Communication: Despite multiple attempts to contact the owner, Wilkerson Soares Mendes, regarding these issues, we received no responses. A representative came by to attempt repairs but left without completing them, making the situation even worse. False Promises and Delays: The vendor has repeatedly promised to return and fix the issues but has shown no urgency in doing so. It has been days of waiting with no action, leading to a loss of use of our pool, especially detrimental during the summer holiday season. Additional Inconveniences and Expenses: Falcon Pools left our pool non-operational for a week when they started the work, causing significant inconvenience. We incurred additional expenses by having pool cleaners come by three times and dealing with the pool developing algae due to lack of operation. Overall Experience: This entire ordeal has been highly unprofessional, and I would not recommend Falcon Pools and Remodeling LLC to anyone. Their lack of accountability and unwillingness to complete the work as promised has caused us a great deal of stress and financial burden. Save yourself the headache and choose a more reliable contractor who stands by their work and communicates effectively."

"Younger team but very professional and experienced. Could not recommend this group anymore. Budget friendly and absolutely stunning work."

"They successfully squeezed in a heat pump into the existing small space by moving the other equipment."

"very professional job. three weeks of hard work. after every day work end up all in order and clean. my family and me are so pleased of how every thing end up , specially the kids . I appreciate the time they took to explain me all the details step by step . Also got some tips of how to take care of my garden for free, jajaja. We're very happy . Thanks Roman and crew ."

"After getting multiple quotes, the price caught my attention. Right from the start, the customer service was great. They returned my calls, showed up when they said they would, and charged me what I was quoted. I am so glad I chose them. The pool in our subdivision looks great and they stayed on schedule. Nelson and his team even helped me find the cut off valve for the water at the pool! Great work from an honest company."

"He did the job quickly. "

"The owner of this business is a compulsive liar and has committed serious fraud. He used the name of a national company and a patented product to sell us on more expensive faux turf. Then he lied about the five month delay for installation by blaming the turf company, saying they were having production issues and had forgotten to put our order in? he went as far as to concoct yet another lie by saying the turf company had agreed to refund us 5% of the price of the material. It turns out that he sat on our money for that entire time, then placed an order for a less expensive product from a different turf company after picking his nose for five months. He lied again and said he used three of their employees for the installation. He did not. It was improperly installed. He pocketed over twenty thousand dollars of our money by doing what he did, and cost us the ability to have a full warranty on the product he chose to not have professionally installed. Do NOT trust this guy."

"PLEASE READ: Mark was great to work with in the beginning. After I did calculations for some items, Mark became angry and stopped communicating. Before construction could continue, I needed to get an electrician out because there was a real issue. Mark insisted there wasn't. After I insisted and called him out on his lack of communication, he said he was sending over his electrician the next morning. I cancelled plans and stayed home to wait on electrician. I never heard from Mark and he did not respond to texts. I called and he said there was nothing wrong and a new switch was installed. I called an electrician. There was an issue and the new switch was not installed. We also agreed that I would pay for flooring materials on main floor(lvp and underlayment) and Mark would demo and level kitchen and provide transition and baseboard. The floor is sloped in an area and there is a random square board and cuts in wood in more than one area. Mark used my old cheap laminate as a transition board on the stairs. This is not a joke or exaggeration. In addition, Mark did not use the underlayment that I purchased at his recommendation. Mark’s company cut and painted flooring on my gray stained covered porch without putting anything down. I have this on blink video occurring all day. There was paint and dust all over the porch. Mark does not apologize ever. The area had sharp small nails on stairs that were not even worked on. Mark said my request to correct this is ridiculous and said he would not repair slope. I’ve given him every opportunity to repair. I asked for an additional contract so we could let the contract guide us instead. Mark refused to add repairing of slope area and ignores me about underlayment. I asked him not to continue work or send his guys back for other work(He is doing insurance work on bottom floor.) Mark sent his guys twice after this and they just came into the house. I sent them home on Labor Day and texted Mark that I explicitly asked him not to be on the property until we had a signed agreement. His response was they could just work in garage. Update: 9/9/24! Mark is now demanding I take the reviews down or he won’t repair floors. The nightmare continues. He said he is putting a lien on my house. He says I am preventing him from doing the work but that is a complete lie. Read all details above to understand."