
Serving South-amana, IA and surrounding areas
In business since 2007
Free estimates
Credit card accepted
"Tom Smock was early, efficient, completed the repair work quickly, informed us and showed us the problem that caused the food compartment cooling system to fail. Mr. Smock was very friendly and pleasant. We were exceptionally well pleased with the service. We requested an annual maintenance service call inspection for the week of May 16, 2018 to keep the Refrigerator in good operating condition because we had invested $3000+ in the 4 door Samsung Refrigerator. It was used only 27 months, and failed 3 months after the purchase warranty had expired. ________________________________________________________________________________________________________________________________________ In our research for a "technician repair" service we found there are many complaints with Samsung Appliances and we would not recommend a Samsung appliance to anyone. Another family member had purchased a Samsung front-loading washing machine also from Lowe's Home Appliances and they reported receiving very poor service from Lowe's. They sent out a technician who could not fix the Samsung Washing Machine. The extended warranties for Samsung Appliances is simply a scam with the technician going from job to job without repairing the appliance "because" the "digital programming panel" was burned out and dead. The recommendation suggested was to "buy a new washing machine." Ordinarily, we have been very pleased with Lowe's products and services, but in the case of the Samsung Washing Machine, the family member was very dissatisfied with the service call as well and with the Customer Service repeated phone calls that were apparently long-distance overseas with a call center using agents who did not speak fluent English. ____________________________________________________________________ Fortunately, Smock Companies provided us with GREAT service. Mr. Tom Smock knew exactly what he was doing, performed the job quickly and we will give good word of mouth referrals to the Smock Companies in Southeastern Iowa. May God Bless them with excellent success. Thank you Home Advisor for the recommendation to Smock Companies, LLC. We will certainly promote your efficient services to locate a very professional and competent home appliance service provider too!"














