Get matched with top bathtub installers and replacers in South Pasadena, CA

"Geremi always made himself available by phone or text. Very responsive.Good installation crew. Top notch installation."

"Ory, at Universal Home Design, is a professional and extraordinary contractor.  He was referred to me by a good friend.  From the first call to the completion of the project, we felt confident and trusting of Ory and his crew.  

At first, I reached out to inquire about fixing water damage from an ongoing leak from the third floor down to the basement.  Ory said he could come by that same day, then gave me a time and showed up within minutes of the appointment.

He was very friendly and patient as he sat down and took his time to get to know me, my in-laws (it was their house) and, my husband, answering all the questions we had and making sure everyone was on the same page.

As he began to investigate the root of the problem, he walked us around the area, explaining his findings and the ways to fix it.
The original plan was to replace the shower, but as our family felt more confident with Ory, we decided to remodel the entire bathroom.
This was exciting yet nerve-wracking for my retired in-laws but Ory went beyond his call of duty and treated them like friends, walking us through the entire process.  He made things easy, bringing samples for us to choose from and giving clear, direct instructions on the items we needed to order.  When we went to the tile store, he came along and gently guided us.  He never pushed a product or style and was very good at listening, and communicating his ideas, suggestions, advice and concerns.  

The crew, at Universal Home Design, were on time every day on the job.  They were courteous and hard working and always cleaned up after themselves. Ory always introduced every crewmember so we knew their names and who was coming through the house. 

Throughout the remodel, he kept me on track with the fixtures and timeline I needed to order them.  He was thorough, always making sure I have the info and specs I needed for the research to make my selection.  
When things were installed, Ory would check in to see if we were happy and he always prefaced with, "if you're not happy, I have no problem taking it out and doing it again."  He would never make you feel guilty or bad about anything.  Actually, when our bathtub was installed, we realized it was too small so he took it out, ordered and paid for a new one and took the loss on the return.

When I went out of town, leaving my retired parents with Ory in the middle of the project, he texted and called periodically to give me updates and sent pictures of the progress.  My parents had no issues or concerns throughout the entire process.  I think Ory probably sets the record for the most responsive and communicative contractor in the world - for real!

I can not say enough great things about Ory.  The bathroom looks amazing and my parents are really enjoying it.  The quality and workmanship are superb and we are very pleased, especially my parents who get to enjoy it.

I highly recommend Ory and his team but with reservation because I'd rather keep Universal Home Design all to ourselves!
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"Bathtub is nice. But price was very high"

"Nathan impressed from the time I first met him. He was far more professional than other contractors in terms of describing how his company works and what I should expect if I worked with him. He also has a nice showroom where you can look a variety of cabinets in different styles and colors as well as countertops. We ended up getting a countertop that he suggested. We would never had picked it on our own but it ended up looking amazing in our kitchen. We had him do a complete remodel of our kitchen and one of our bathrooms. The guys on his crew were always prompt and showed up as scheduled. His foreman was both a good communicator and listener. Whenever we ran into an unexpected issue, they communicated clearly what additional costs would be involved (if any) and how much additional time it might take. The cabinets he installed were custom made but did not cost more than the pre-fab ones you can buy at the large home improvement stores. They are of high quality and well constructed. I actually saw his cabinet guy using a small caliper to make sure the door distances from the cabinets were all even! Lastly...here's something you'll never hear about a contractor...he finished AHEAD of time! Nathan's company are straight shooters and very skilled craftsmen. I would work with them again."

"Nareg was awesome. Helped with everything from start to finish. Everything was done in a timely manner. The installation team was amazing. Would definitely recommend!"

"Frankie was great from start to finish. Excellent communication prior to arrival. He came in, assessed the work, and then prepped the area very respectfully to keep everything clean. He did a great job, at a good price. I've already hired him for my next project."

"They replaced a water heater and provided great service , and were priced fair to retain a happy customer versus just collecting money!"

"Due to a leak, there was a lot more to the demo and prep work for our new shower installation. 5 Star pulled it off with no additional out of scope costs or change orders for the new specs after demo and rebuild."

"Super professional, highly responsive and great workmanship. Would hire again!"

"Juan and his crew were outstanding. I can not say enough good things about this company. They were always punctual. Juan explained every step and had great suggestions to make my plans even better. Things I would not have guessed were a possibility. He was meticulous and came by almost every day to see how the job was progressing. I am beyond happy with the results. Every morning I get up and I can not believe this is my kitchen."