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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"I was mostly satisfied with the roofing job. It was completed in one day and it has stopped the leaking issues that I previously had. The only issues that I had was that the cleanup of the old roofing was not as complete as I would have liked. They did a fairly good job of cleaning the front of the house where the bulk of the old roofing material was, but they neglected the rear of the house where there was residual material not removed. I had to clean the backyard. The only other thing worth mentioning is that the there was an additional cost of replacing some of the wood decking that I did not find out about until they requested the final payment. I would have appreciated learning of this at the time that they were doing this so that I would not have been surprised by the increased costs."

"I couldn't have been more pleased with Charm City Roofing. Home repairs, especially roof repairs were something I dreaded to think about. My experience with Charm City Roofing changed all of that. Starting with my point of contact Mac who did a WONDERFUL job explaining the process and providing a comprehensive step by step of how the installation of my replacement roof would be completed. My home currently has solar panels which needed to be removed before the installation of the new roof could begin, due to the slow response from the solar company this took over 4 months! Dispite this headache, while waiting for the removal the Charm City Roofing Team checked in with me periodically, maintained my tentative install date and continually assured me they would get the job done. The roof was completed as promised and I couldn't be more happy, the installers showed up on time! roof was completed in one business day! (Again as promised) Yard was cleaned up Completely of every material."

Home contractors

"I would definitely contact William Mackay Roofing again! I was told by a different contractor who fixed some gutters, that I needed to have someone who knew how to fix flat roofs inspect my flat porch roof. After asking around, several people highly recommended contacting William Mackay. Brittany quickly scheduled for a technician to come out -- and the same day Mr. Mackay inspected my roof and emailed me the proposal. He answered all my questions (as did Brittany!) The work was scheduled quickly - and the installers/technicians completed the work in one day. Everything was cleaned up (old roof pieces, etc) afterwards. I was a bit wary about having anything done to my home with COVID-19 -- but everyone really seemed aware of social distancing. I was very happy with how streamlined this went, and how pleasant it was to work with William Mackay Roofing."

"Work was done in two phases. 
First the Roof:
   Work started on Dec. 9th and was competed on Dec. 11th
   Materials were delivered just as scheduled on Dec. 7th and stacked on the roof.  Before putting down the new shingles the old roof had to be removed.  This consisted of scrapping off two layers of shingles and tar paper to get down to bare wood.  Bad sections of wood were replaced.  I was impressed with the carpentry skills of the gentleman who replaced the plywood. The new roof consisted of installing ice & water shield, synthetic underlayment, new drip edge starter strip on roof perimeter, new pipe boots, flashing and putting in a ridge vent besides new shingles.  Also included was construction of  a small cricket adjacent to the chimney to help keep water from leaking in around the chimney and closing off one gable vent.  Originally included in the contact was reinstallation of  a new antenna and mount (supplied by me), but I started having concerns about the wiring and grounding being connected according to standards since nobody on the crew seemed to have had experience putting up antennas.  Mr. Garner did come and look at the system and do some research in order to install it, but after finding an antenna installation person and getting a separate estimate he agreed to adjust the price to eliminate the charge for the antenna installation.  I do feel they could have done a better job at protecting my landscaping.  They did put up tarps, but they were laid directly on the plants and pieces of material were dropped onto the plants.  Areas where they had removed shingles but didn't get the underlayment down were covered with tarp until the work could be finished. 
Second the Siding:
   Materials were delivered on Dec. 19th, but due to all the rain in December work started on Jan. 4th and was completed on Jan. 6th.  Mr. Garner did call the nights before whenever work would need to be rescheduled because of the weather.
   Work consisted of removing the old aluminum siding, removing gutters, downspouts and shutters, installing house wrap,flashing tape around all windows, installing new insulated siding with all related details and accessories, new gutters and downspouts and gutter guard and new soffits.  The existing shutters previously removed were replaced. A different crew was used for the siding work than from the crew that did the roof work. I think this crew could also have done a better job of protecting the landscaping around the house.  They did not put any tarps up and some of their equipment went right into my bushes.  Other than the lack of care with my plants I did feel that the crew had good skills.  I was impressed when they used one continuous piece of fascia above my bow window rather than five separate pieces as the previous contractor had done.  Also required was temporarily disconnecting the electric and phone lines from the house in order to get the siding materials behind them.  No power was lost while this took place.  They readily redid the finish work around one of the roof gables so that the construction would match (each gable had been done by a different crew member).  After the job was completed, I noticed that some of the gutter guard wasn't laying flat in one of the gutters.  Mr. Garner sent someone over within the week to fix the issue.
   They did a pretty good job of cleaning up the debris, but I am still finding small pieces of asphalt and siding material in the mulch around the house. 
   A supervisor was pretty much on site at all times.  Only once did an issue come up after the supervisor had left. The crew had brought sheets of particle board to replace the plywood that was removed from the roof.  I showed them that the contract called for plywood to be used, not the particle board brought.  A quick phone call to the main office fixed the situation.  The supervisor was on site for all of my other concerns and readily answered all my questions.  He gave me a good lesson in roofing and siding construction.
   During the contract negotiations all of my questions were answered in a timely manner via e-mail and phone.  Answers were clear and revised contracts were sent quickly.  I found the contract to be very detailed and each phase of work broken out so that I could select exactly which work I wanted done.  Compared to the other estimates received Garner Roofing had the best itemized contract.
   Overall I am happy with the work done. (The B in quality is due to the lack of care with the landscaping.)
"

"The company showed up on time and conducted the shingle replacement being careful not to damage the gardens around the house. They brought the roof up to current code, (the roof no longer complied with local codes), and worked with our chimney company to install the flashing properly. The cleanup was performed in an acceptable manner and the work was finished on time. Follow-up inspections by the company and I showed I had a good roof that was going to last another long time. I would definitely recommend this company for roof work."

"I got my roof installed. Crew was very nice and let us know what was happening every step of the way. Was very good on pricing."

"Tony and AJ showed up on time. They were very friendly and got right to work. Because the original ceiling fan was not installed properly, AJ had to make do with what was installed in the ceiling. He explained everything as he did it and did not push for an option that I didn't want. The end result is just what I wanted. Both Tony and AJ were very professional. I highly recommend them for electrical work and will call them in the future for other projects. "

"We had them install all the roofing and other hardware for a full Tesla solar roof. Once that project was going, we also had them do 5 outer window/door projects for us. All went well and we're happy we had them do everything!"