Get matched with top oven or stovetop repair or service pros in Stacy, MN

"This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)"

"Great experience. Harmond W diagnosed the issue within the first 10 minutes of our interactive video session. He immediately followed up with the part number of the part which had likely failed and a link to Sears PartsDirect to order the part. After our session I removed the wall oven from the kitchen cabinet enclosure, found the suspected part, and confirmed it had indeed failed (as we had discussed during our session. I just ordered the part, and will plan to complete the oven repair when it arrives in a week or so. I'll definitely plan to use this Neli service again when needed."

"Deciding to replace or repair"

"I have used Twin City Pipeworks for plumbing repairs about 4 times now, they are my "go to" plumbing service. Dave is friendly and competent. I would recommend their services to my family and friends."

"They know their stuff. They are the first company that I call for any major appliance repair."

"Tony Jacisin did a great job on my HVAC servicing. He was very timely, polite, and efficient in completing the repair. Highly recommended."

"The painting and trim repair went smoothly. The owner contacted me the day before they wanted to start, when the weather was looking up, and we met the next morning. This was about a week after I gave the go ahead on the proposal. The painters were out for three days, with thee the first day, two the second, and one the third to finish up.

I received an email update from the owner the second day to update me on progress and made it home early on the second and third days to check in. All went smoothly from my perspective. There was a bit of trade off on prep work for the front entrance area (going to remove next year so skimp on prep) and trim repair which worked out well and kept the project at cost. I spoke with the painter on site who'd managed the team at some length about the work and future options on the last day when work was wrapped up.

Note on price: I didn't have a chance to get additional bids before I wanted to go ahead so I don't have a basis for comparison, but the price seemed fair for the work and friends with similar experience concurred."

"The estimator was very knowledgeable and explained his products and services very well.  He provided a detailed plan and estimate.
The installation was done all in one day - including removal of the old counter top and the installation of the new counter top - and it was done on the pre-scheduled day.  Sears was excellent at accommodating our scheduling restrictions.  The new counter top looks nice and we are very happy with the result.
There were a few glitches - the garbage disposal leaked and needed service, and it was tough to get an updated estimate when we made a mid-stream change - but we were still very happy with the result.
Note that the Sears office that we dealt with is in Sharon Hill PA, not in Windsor Mill MA as listed by Angie's List, and the corporate headquarters is in Longwood FL.


"

"The repair men showed up a little late but the work was done efficiently"

"Great plumber!  If you're looking for an honest, thorough and affordable plumber I wouldn't look any further.

 I had problems with low pressure in my hot water.  I got three estimates and the other two guys (Southtown and Roark) insisted on replacing all the hot water steel pipes in the basement right to the water main for $3000-$4000.  

Chris had a much more reasonable approach.  He gave me an estimate with three choices 1)re-piping the first 10 feet or so, 2)re-piping all the hot steel pipes in the basement and 3) re-piping all the hot and cold steel pipes in the basement.  He was very flexible and said that he would try the least expensive option first, then if it didn't work, he would try the 2nd and 3rd if necessary.  He had two of his employees come out to do the re-piping.  It turned out that the least expensive option worked great, so I only had to spend a few hundred bucks.  Compared to the other estimates I got Chris saved me $2000-$3000.  Also, his estimate for repiping all the steel pipes was still less than half of what the other guys wanted to do the same work.  Chris came by after the piping was done and also fixed my problematic kitchen faucet for only an extra 50 bucks while he was here.  I'd definitely use them again."