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"Great service"

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"On time and professional"

"The initial work of replacing fascia, soffits and gutters was done professionally and quickly. For that they rate four stars. However, there was a repair that needed to be fixed. Repeated requests, over the past several months by email, text, and phone, have received little to no response. The repair is still not completed."

"Good Stuff"

"The projects (both roof and siding) went great! Troy did excellent work and fought for us (the customer)! He worked seamlessly with the insurance company and was able to get us what we needed for our home and more. His crew did excellent work on both the roof and siding. Troy was with his crew often when they were on site to make sure that things were going smoothly. He is also very personable and wanted to make sure we were happy with the projects."

"Rick's Roofing & Siding reroofed and resided our home after damage from a hailstorm. They had previously reroofed our home about 15 years earlier and had done excellent work, so we contacted them for this project. Again, they did excellent work. Literally more than a dozen neighbors have told us how good our home looks. One even said it was stunning. Every person that we worked with from Rick's, their rep, construction crew, inspector, and office personnel were very good to work with and did their jobs well. An example, our neighborhood had many homes damaged by the hailstorm. Talking with our rep from Rick's on a sunny day outside our home, he told me that they only use the same lot of shingles when they roof. He said others will just take what they can get in situations like this where many homes are damaged and the demand for the shingles is high. He pointed out a house across the street from us and said that their roofer had mixed lots. I couldn't see what he saw, he told me over time it would show. All it took was for it to show was for it to rain, when the neighbor's roof is wet, I can see the distinct line patterns on their roof where the shingles are different. I waited for some time to pass before I wrote a review to see if any issues would show; everything looks great, and we've experienced no issues."

"The work the actual crew does is fine, the problem we experienced was how unusually long the project took, the extremely poor (practically non-existent) communication from TCSP "project manager" and issues that TCSP and/or their recommended subcontractors wouldn't take responsibility for and not doing what they say they will do. SALES First I'll touch on the sales and design experience. At first I was really impressed by our salesperson. He seemed very knowledgeable and interested in our project. This all changed once we had agreed to move forward with them. With all the siding contractors I had asked if they have design services. Our salesperson said they did however when it came down to finalizing colors and materials he acted like we were really putting them out asking for a 3d design model so we could visualize the end result. We had to provide our own 3d drawing and try to update it ourselves... GREAT SERVICE (sarcasm).... anyway the fact that they were reluctant to provide a 3D design showing exactly what materials go where lead to a misunderstanding and ultimately disappointment for us. Of course the salesperson blew this off because "they didn't note" something we had requested when we were walking around the house... OK so they're lack of notation is my problem? Lessoned learned, get everything in writing from these guys. ELECTRICAL TCSP did the disconnect, left pieces of old electrical outlets strung out all over the place. They didn't note when there was an externally mounted outlet which lead to a still unresolved issue when the electricians cam in and replaced the outlets putting in a regular outlet (back to back with an indoor outlet = no insulation, a draft coming into our house through the outlet and ice on the indoor outlet (you'd think they'd take this hazard seriously and want to get it resolved but no). SIDING, SOFFIT, FASCIA Our siding project was delayed 2 weeks due to missing material. This was during material shortage so we figured - makes sense - no big deal. However, delays, false statements about materials being on hand or not lead to a lot of confusion that the lack of communication and conflicting statements from our "project manager" did not help. "The material is in, we'll have a crew their next week." Next week rolls around and nothing. No email from the "project manager", no voicemail, nothing. Every single phase it seemed was a new ****show of disorganization. This project started in June and was finally completed (minus one problem TCSP or their electrical contractor has yet to take responsibility for) this January. GUTTERS All downspouts had been removed during a rainy time of the season for the soffit and fascia install. The "project manager" said he'd send someone out to temp up the downspout when the soffit and fascia were done so we wouldn't have water damage. They didn't, predictably, so I had to do it myself. Gutters were fine, once they were installed. "Project Manager"; why in quotes? Not to be annoying but because our project manager didn't seem to actually "manage" our project. If he had, all the issues we had would have been resolved or avoided altogether. He does not communicate adequately. He makes false promises, then ghosts you when you wonder where they are. I would never work with these guys again. I seriously wonder if I just got the two worst people they have or if others have experienced the same thing."

"Terrible experience. Lots of collateral damage to roof and deck. Would not recommend."