(5.13.2020) UPDATE WE ARE OPEN FOR BUSINESS!!!! And for the record, we have implemented our "Covid-19 Safe Installation Protocols" for everyone's safety. So give us a call at 330.699.5700 and let's talk about your kitchen and bathroom project! (3.31.2020) UPDATE We are now offering "virtual estimates." Virtual estimates allows us to provide you with a complete written estimate without coming to your home. Please call us at 330.699.5700 for details. Get ahead of the curve and get on our schedule! Peak Home Renovations is a general contracting company that specializes in kitchens and bathrooms. We have been serving Northeast Ohio for more than 20+ years and are now happy to be part of the Angie's List Family! Our services include, but are not limited to complete or partial kitchen and bathroom renovations. We can assist you with your design needs and even shopping needs for no additional fees! If you need a contractor that can provide you a turn key project then we can do that. If you need a contractor that you just need a labor quote from because you already have the materials then no problem. We are LEAD certified and LRRP compliant by the state and federal EPA which all contractor's were required to have as of 2010. Stop by our Facebook page by simply searching Peak Home Renovations, check out more photos and videos! Then give us call. My name is Mike and I'd be happy to discuss your renovation needs.
"I had Peak Home Renovations remodel my kitchen in March-April of 2023. I couldn't be happier with the outcome. It took roughly 6 weeks. A complete and total makeover consisting of new granite countertops, new appliances, new cabinetry, creation of new recessed lighting, painting, some carpentry, and creation of a new pantry. The work crews were on time daily and were both professional and personal. The owner of the company regularly was on site and part of the work crew. Problems that arose were quickly and efficiently dealt with . Communication was excellent and the finished product turned out beautiful. The value I received for the price paid was MORE than satisfactory. I not only recommend this company to others, but I intend on using Peak Home Renovation's again in the future"
Michael B on November 2023
(5.13.2020) UPDATE WE ARE OPEN FOR BUSINESS!!!! And for the record, we have implemented our "Covid-19 Safe Installation Protocols" for everyone's safety. So give us a call at 330.699.5700 and let's talk about your kitchen and bathroom project! (3.31.2020) UPDATE We are now offering "virtual estimates." Virtual estimates allows us to provide you with a complete written estimate without coming to your home. Please call us at 330.699.5700 for details. Get ahead of the curve and get on our schedule! Peak Home Renovations is a general contracting company that specializes in kitchens and bathrooms. We have been serving Northeast Ohio for more than 20+ years and are now happy to be part of the Angie's List Family! Our services include, but are not limited to complete or partial kitchen and bathroom renovations. We can assist you with your design needs and even shopping needs for no additional fees! If you need a contractor that can provide you a turn key project then we can do that. If you need a contractor that you just need a labor quote from because you already have the materials then no problem. We are LEAD certified and LRRP compliant by the state and federal EPA which all contractor's were required to have as of 2010. Stop by our Facebook page by simply searching Peak Home Renovations, check out more photos and videos! Then give us call. My name is Mike and I'd be happy to discuss your renovation needs.
"I had Peak Home Renovations remodel my kitchen in March-April of 2023. I couldn't be happier with the outcome. It took roughly 6 weeks. A complete and total makeover consisting of new granite countertops, new appliances, new cabinetry, creation of new recessed lighting, painting, some carpentry, and creation of a new pantry. The work crews were on time daily and were both professional and personal. The owner of the company regularly was on site and part of the work crew. Problems that arose were quickly and efficiently dealt with . Communication was excellent and the finished product turned out beautiful. The value I received for the price paid was MORE than satisfactory. I not only recommend this company to others, but I intend on using Peak Home Renovation's again in the future"
Michael B on November 2023
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Reliable, Skilled, and Detail-Oriented – Highly Recommend!” Had them help with a bathroom remodel, and I couldn’t be happier with the results. From start to finish, they were punctual, respectful of my space, and extremely detail-oriented. They handled everything from drywall and tiling to fixture installation with real craftsmanship. What stood out most was how clean they kept the work area each day and how clearly they communicated throughout the project. The bathroom looks better than I imagined, and I’ll definitely be calling Home Project Relief LLC again for future work. Highly recommended!"
Lance N on June 2025
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
"Reliable, Skilled, and Detail-Oriented – Highly Recommend!” Had them help with a bathroom remodel, and I couldn’t be happier with the results. From start to finish, they were punctual, respectful of my space, and extremely detail-oriented. They handled everything from drywall and tiling to fixture installation with real craftsmanship. What stood out most was how clean they kept the work area each day and how clearly they communicated throughout the project. The bathroom looks better than I imagined, and I’ll definitely be calling Home Project Relief LLC again for future work. Highly recommended!"
Lance N on June 2025
Kitchen and bathroom remodel. We provide many more service's feel free to ask
"Excellent service, communication, on time, pleasant & efficient. HIGHLY RECOMMENDED"
Karen H on September 2024
Kitchen and bathroom remodel. We provide many more service's feel free to ask
"Excellent service, communication, on time, pleasant & efficient. HIGHLY RECOMMENDED"
Karen H on September 2024
At Mr. Rooter Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr. Call your local Mr. Rooter today.
"Quick service, quality workmanship, and very satisfied customer."
Jim P on May 2025
At Mr. Rooter Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr. Call your local Mr. Rooter today.
"Quick service, quality workmanship, and very satisfied customer."
Jim P on May 2025
Emergency services offered. 40 years in business. Prices are quoted upfront. Family owned. State Certified Plumbing Contractor. Additional DBA's: Andy Wyatt Plumbing, The New Plumbing Co., Inc., Wyatt Plumbing & Heating, Inc., Wyatt Works Plumbing Solutions & Wyatt Works. Consider it done.
"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"
James P on March 2025
Emergency services offered. 40 years in business. Prices are quoted upfront. Family owned. State Certified Plumbing Contractor. Additional DBA's: Andy Wyatt Plumbing, The New Plumbing Co., Inc., Wyatt Plumbing & Heating, Inc., Wyatt Works Plumbing Solutions & Wyatt Works. Consider it done.
"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"
James P on March 2025
Full service plumbing company individually owned and operated since 1997. Efficient, competitive pricing, quality driven, high end materials, courteous, prompt, and responsive. We are BBB Accredited with an A+ rating and we are Angie's List Super Service Award Winners for 9 consecutive years: 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, and 2014.
"Great communication, found issue with the old disposal, gave an estimate, returned later and installed and tested the new disposal, cleaned up nicely, pleasant person to deal with."
Russell V on July 2018
Full service plumbing company individually owned and operated since 1997. Efficient, competitive pricing, quality driven, high end materials, courteous, prompt, and responsive. We are BBB Accredited with an A+ rating and we are Angie's List Super Service Award Winners for 9 consecutive years: 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, and 2014.
"Great communication, found issue with the old disposal, gave an estimate, returned later and installed and tested the new disposal, cleaned up nicely, pleasant person to deal with."
Russell V on July 2018
As a multi-year Super Service Award winner, All County Drainage Contractors is a family owned and operated local business with over 40 years of industry experience. We opened All County Drainage because we saw a need for an honest plumbing and drainage company in the Northeast Ohio area. It is our goal to build a relationship with our clients that will last a lifetime. What sets us apart from our competitors is our integrity. We commit to doing the best job possible and we put customer satisfaction as our number one priority. We take pride in our work. We treat our customers like family. We would love the opportunity to partner with you and all of your plumbing and drainage needs.
"Awesome job!"
Lori P on June 2024
As a multi-year Super Service Award winner, All County Drainage Contractors is a family owned and operated local business with over 40 years of industry experience. We opened All County Drainage because we saw a need for an honest plumbing and drainage company in the Northeast Ohio area. It is our goal to build a relationship with our clients that will last a lifetime. What sets us apart from our competitors is our integrity. We commit to doing the best job possible and we put customer satisfaction as our number one priority. We take pride in our work. We treat our customers like family. We would love the opportunity to partner with you and all of your plumbing and drainage needs.
"Awesome job!"
Lori P on June 2024
Nasser homes and remodeling; Independently owned and operated business focusing on construction of new decks, re-decks ,outdoor living projects, porches, handicap ramps and rails, room additions, siding, windows and all exterior and interior remodeling. kitchens and baths
"Joe was scheduled to build a deck on 4/1/19. He showed up on 4/3/19 with no explanation for 1 of 2 no show days, & I was informed within 2 hrs of expected arrival time. The deck is average, with 3 issues – 1) Instead of using a chalk line to line up screws, he used a permanent marker. 2) The 2 handrails don’t match each other, offered a partial remedy and invalid excuse, but didn’t follow through. 3) Some boards were built on top of a couple old pavers, which now will be a struggle to try and dig out. After the deck experience, I chose to weigh more heavily on the reviews I read, and looked at what was good about the experience, so I followed through on having him come back to tackle the many projects that we needed done. I would soon realize that would be a poor and costly decision, and that I should have gone with my gut, and moved on to another contractor. Even though, Joe had a very long task list and a deadline, he never felt the need to come before 9 -10a or work later than 3:30p. In 10 days, he did work until 4p twice, but he also missed two days. I guess there was no urgency to get the tasks done, because he had convinced us that we would make out better if we paid him and his crew an hourly rate, so they were getting a weekly check, and possibly dragging their feet some. Joe promotes himself as being a very experienced (40yrs), talented, knowledgeable contractor. We found his work to be poor, shoddy, and he likes to take short cuts. He is very overconfident, and claims to know how to do things, which he does not. 1) No respect for a client’s property – Example: When Joe came to our home to give us an estimate, he stated that he would protect our carpet by putting down tarps/drop cloths. Our carpet is 1.5 yrs old. Joe and his crew were the first people to walk on our carpet with shoes on, much less filthy work boots. They didn’t wear booties, nor did they put tarps/drop cloths down. Our carpet not only has debris in every room, they got dirt stains in the hall, paint stains in the closets, soaked our carpet w/ dirty bucket water in several areas and one crew member used a shop vac w/o checking that the filter was on, like he was instructed to do. So much dirt was airborne that it set off the smoke detector!! The same crew member put large holes in our drywall, used a lot of foul language, was very defiant to the others trying to give him technique instructions. I told Joe I didn’t want that person back in our home, as we were paying him $15/hr to destroy our house! 2)He has no respect for the materials he is working with – Example: It took Joe 3 hrs to install a steel exterior door. He not only scratched up the area around the handle set and strike hardware on both sides of the door, he installed the lock upside down. They either damaged, painted over, scratched up or smudged up everything they touched. He even damaged a door and returned it for another door. He damaged several pieces of Pergo flooring because he thought it would be ok to use a nail gun on a floating floor! 3)He takes your things w/o permission – Example: I went through a whole ordeal to purchase Whitewood boards to be used as decorative shelves. I had put them out in the garage w/ the rest of what I had purchased. A week later when I went to get the boards to put a stain on them and get them ready for hanging, they were gone. I asked the crew if they had seen them. Joe told me “we had to use them” because when they poorly installed the entry door, he said the wood under the threshold was rotten and they had to replace it. So, instead of him going to Lowe’s and picking up a $3 treated board, he took it upon himself to use my $10 board that is not treated and not meant to be used for construction purposes, much less be exposed to the outside. I then printed off the board info, and asked him if he goes to Lowe’s if he would pick me up another Whitewood board and I would reimburse him for it when he got back. He brought a board back, and told me he would cut and sand it. I told him it didn’t need to be sanded because it was already sanded. He said he was going to sand it anyway because of fingerprints?? I don’t know what that means, but it was not necessary to do, but yet he wants to be paid $30/hr to work on a board, that I specifically asked him to leave alone. We had a brand new ladder in the garage protected under plastic, that was still in the packaging. He opened the packaging and used the ladder! If you needed to use our ladder, why not ask me first? You just don’t help yourself. What kind of contractor doesn’t have their own ladder anyway? 4) He takes liberties when he shouldn’t, and when he does ask you a question or your opinion he doesn’t listen to your response. Example: When installing the entry door, they raised it up, therefore the storm door wouldn’t be able to clear the angled soffit. He said he could notch out the soffit and come back and build a peaked porch roof or we could just not have soffit above the door. We understood if the storm door was installed it would only be able to open a few inches. We don’t use the front door, and we wanted to address the roof at a later time. Throughout the day I had to say to him approx. 4 times, install the door, and do not take out the soffit. And 4 times he told me to “just think about it”. Then the last thing I heard was him telling his #2 to take the soffit out. I then had to step in and say NO again! As with everything else he had touched, he wanted to open up yet another can of worms, and not complete anything he started. Needless to say, the storm door was not installed. I have expose untreated wood that not only sticks out inches from the house, but is exposed to the weather. Two weeks, and every room has a project started. Not a single thing was completed or done correctly. I had another contractor come in and look at all that was done. This contractor was floored, and tore everything apart that Joe had done, from the painting, to the trim, to the accent wall, to the flooring. I was also instructed to request from Joe his business insurance information, so that we could file a claim because we lost money paying for his labor and for the materials that will have to be replaced. I have yet to hear back regarding his insurance information. Hiring Joe was the worst, most expensive mistake we have ever made. Calculating the damage, carpet cleaning, and materials replacement he owes us approx. $1136. He told us he would have everything done on a certain day. We had two days left to go, and out of 17 task items, not a single one had been completed or done correctly. The kicker was the Pergo flooring. You don’t nail down Pergo laminate flooring (floating floor)!! When he was let go, he sent me a message telling me what the next person who lays the flooring should do. I read that message to a contractor that specializes in flooring, and he laughed and said that is all INCORRECT. What a nightmare."
Scott J on May 2019
Nasser homes and remodeling; Independently owned and operated business focusing on construction of new decks, re-decks ,outdoor living projects, porches, handicap ramps and rails, room additions, siding, windows and all exterior and interior remodeling. kitchens and baths
"Joe was scheduled to build a deck on 4/1/19. He showed up on 4/3/19 with no explanation for 1 of 2 no show days, & I was informed within 2 hrs of expected arrival time. The deck is average, with 3 issues – 1) Instead of using a chalk line to line up screws, he used a permanent marker. 2) The 2 handrails don’t match each other, offered a partial remedy and invalid excuse, but didn’t follow through. 3) Some boards were built on top of a couple old pavers, which now will be a struggle to try and dig out. After the deck experience, I chose to weigh more heavily on the reviews I read, and looked at what was good about the experience, so I followed through on having him come back to tackle the many projects that we needed done. I would soon realize that would be a poor and costly decision, and that I should have gone with my gut, and moved on to another contractor. Even though, Joe had a very long task list and a deadline, he never felt the need to come before 9 -10a or work later than 3:30p. In 10 days, he did work until 4p twice, but he also missed two days. I guess there was no urgency to get the tasks done, because he had convinced us that we would make out better if we paid him and his crew an hourly rate, so they were getting a weekly check, and possibly dragging their feet some. Joe promotes himself as being a very experienced (40yrs), talented, knowledgeable contractor. We found his work to be poor, shoddy, and he likes to take short cuts. He is very overconfident, and claims to know how to do things, which he does not. 1) No respect for a client’s property – Example: When Joe came to our home to give us an estimate, he stated that he would protect our carpet by putting down tarps/drop cloths. Our carpet is 1.5 yrs old. Joe and his crew were the first people to walk on our carpet with shoes on, much less filthy work boots. They didn’t wear booties, nor did they put tarps/drop cloths down. Our carpet not only has debris in every room, they got dirt stains in the hall, paint stains in the closets, soaked our carpet w/ dirty bucket water in several areas and one crew member used a shop vac w/o checking that the filter was on, like he was instructed to do. So much dirt was airborne that it set off the smoke detector!! The same crew member put large holes in our drywall, used a lot of foul language, was very defiant to the others trying to give him technique instructions. I told Joe I didn’t want that person back in our home, as we were paying him $15/hr to destroy our house! 2)He has no respect for the materials he is working with – Example: It took Joe 3 hrs to install a steel exterior door. He not only scratched up the area around the handle set and strike hardware on both sides of the door, he installed the lock upside down. They either damaged, painted over, scratched up or smudged up everything they touched. He even damaged a door and returned it for another door. He damaged several pieces of Pergo flooring because he thought it would be ok to use a nail gun on a floating floor! 3)He takes your things w/o permission – Example: I went through a whole ordeal to purchase Whitewood boards to be used as decorative shelves. I had put them out in the garage w/ the rest of what I had purchased. A week later when I went to get the boards to put a stain on them and get them ready for hanging, they were gone. I asked the crew if they had seen them. Joe told me “we had to use them” because when they poorly installed the entry door, he said the wood under the threshold was rotten and they had to replace it. So, instead of him going to Lowe’s and picking up a $3 treated board, he took it upon himself to use my $10 board that is not treated and not meant to be used for construction purposes, much less be exposed to the outside. I then printed off the board info, and asked him if he goes to Lowe’s if he would pick me up another Whitewood board and I would reimburse him for it when he got back. He brought a board back, and told me he would cut and sand it. I told him it didn’t need to be sanded because it was already sanded. He said he was going to sand it anyway because of fingerprints?? I don’t know what that means, but it was not necessary to do, but yet he wants to be paid $30/hr to work on a board, that I specifically asked him to leave alone. We had a brand new ladder in the garage protected under plastic, that was still in the packaging. He opened the packaging and used the ladder! If you needed to use our ladder, why not ask me first? You just don’t help yourself. What kind of contractor doesn’t have their own ladder anyway? 4) He takes liberties when he shouldn’t, and when he does ask you a question or your opinion he doesn’t listen to your response. Example: When installing the entry door, they raised it up, therefore the storm door wouldn’t be able to clear the angled soffit. He said he could notch out the soffit and come back and build a peaked porch roof or we could just not have soffit above the door. We understood if the storm door was installed it would only be able to open a few inches. We don’t use the front door, and we wanted to address the roof at a later time. Throughout the day I had to say to him approx. 4 times, install the door, and do not take out the soffit. And 4 times he told me to “just think about it”. Then the last thing I heard was him telling his #2 to take the soffit out. I then had to step in and say NO again! As with everything else he had touched, he wanted to open up yet another can of worms, and not complete anything he started. Needless to say, the storm door was not installed. I have expose untreated wood that not only sticks out inches from the house, but is exposed to the weather. Two weeks, and every room has a project started. Not a single thing was completed or done correctly. I had another contractor come in and look at all that was done. This contractor was floored, and tore everything apart that Joe had done, from the painting, to the trim, to the accent wall, to the flooring. I was also instructed to request from Joe his business insurance information, so that we could file a claim because we lost money paying for his labor and for the materials that will have to be replaced. I have yet to hear back regarding his insurance information. Hiring Joe was the worst, most expensive mistake we have ever made. Calculating the damage, carpet cleaning, and materials replacement he owes us approx. $1136. He told us he would have everything done on a certain day. We had two days left to go, and out of 17 task items, not a single one had been completed or done correctly. The kicker was the Pergo flooring. You don’t nail down Pergo laminate flooring (floating floor)!! When he was let go, he sent me a message telling me what the next person who lays the flooring should do. I read that message to a contractor that specializes in flooring, and he laughed and said that is all INCORRECT. What a nightmare."
Scott J on May 2019
Since 1982, Anderson has proudly served homeowners with trusted heating, cooling, plumbing, electrical, and indoor air quality services. As a licensed and insured contractor, we’re committed to delivering professional, reliable, and high-quality solutions that keep your home running smoothly year-round. Our experienced technicians specialize in HVAC system repairs and replacements, seasonal maintenance, plumbing services, and full-service electrical work—including panel upgrades, lighting, and safety inspections. Whether you’re preparing for the season ahead or facing an urgent repair, Anderson is ready with fast, honest service and upfront pricing you can trust. Anderson has earned top-rated reviews, community recognition, and an A+ BBB rating for our dedication to customer care and service excellence. Whether it’s a HVAC tune-up, plumbing upgrade, or a whole-home electrical solution, you can count on Anderson to deliver with professionalism, integrity, and heart. Experience the Anderson difference—where comfort meets quality.
"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."
Valerie M on May 2023
Since 1982, Anderson has proudly served homeowners with trusted heating, cooling, plumbing, electrical, and indoor air quality services. As a licensed and insured contractor, we’re committed to delivering professional, reliable, and high-quality solutions that keep your home running smoothly year-round. Our experienced technicians specialize in HVAC system repairs and replacements, seasonal maintenance, plumbing services, and full-service electrical work—including panel upgrades, lighting, and safety inspections. Whether you’re preparing for the season ahead or facing an urgent repair, Anderson is ready with fast, honest service and upfront pricing you can trust. Anderson has earned top-rated reviews, community recognition, and an A+ BBB rating for our dedication to customer care and service excellence. Whether it’s a HVAC tune-up, plumbing upgrade, or a whole-home electrical solution, you can count on Anderson to deliver with professionalism, integrity, and heart. Experience the Anderson difference—where comfort meets quality.
"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."
Valerie M on May 2023
Ready to make changes to your home? We can help! Our professional team has been helping homeowners like you transform their spaces for over 15 years. We are experts in remodeling kitchens, bathrooms, and basements, as well as constructing new decks. You will love our efficiency and customer service. Call now to schedule your appointment!
"Frank and Steve did an exceptional job remolding my bathroom. They remove the tub and installed a custom tile walk in shower, toilet, and vanity. The communication and their expertise made this remold seamless. I definitely recommend them for any project."
Susan A on May 2025
Ready to make changes to your home? We can help! Our professional team has been helping homeowners like you transform their spaces for over 15 years. We are experts in remodeling kitchens, bathrooms, and basements, as well as constructing new decks. You will love our efficiency and customer service. Call now to schedule your appointment!
"Frank and Steve did an exceptional job remolding my bathroom. They remove the tub and installed a custom tile walk in shower, toilet, and vanity. The communication and their expertise made this remold seamless. I definitely recommend them for any project."
Susan A on May 2025