Get matched with top sump pump repair or replacers in Teaneck, NJ

"Hi, I am an old customer of Select Basement for many years. This is my incredibly happy and satisfied review on the service call by Kenny M. First the backstory. The alarm went off on my battery backup on Wednesday early evening I called Select several times and no one got back to me. I just wanted to know if this was a serious problem. Considering all the rain we were having that week. This was unusual for Select not to return my call in a timely manner from the great service I had received from Select Basement for many years. I explained to the customer service representatives who took my calls who were very professional and tried to help but to no avail no one called me to answer my question. I received a called back Friday morning to set up an appointment for Monday to look at the alarm on the battery backup to the sump pump. I inquired if our annual maintenance check could be performed at the same time and was told yes. Monday morning Kenny called to say “He was on his way”. My appointment was at 8, he arrived 7:45. This was great because I had a 9:00 virtual business meeting. I explained my frustration with Select Basement and merging with Groundworks. Kenny took the time to explain the system changes and how things work now with Groundworks. Kenny proceeded to look at the battery and said it is working properly now. He asked how long we have had it. I said several years he recommend changing the battery, which he did. Kenny also performed the maintenance of flushing the French drain system to make sure that is still working fine. He took several pictures along the way to validate what he was doing. He addressed the dehumidifier that we have, he adjusted it so it would drain into the nearest little french drain hole. Kenny did a great job. He was careful to address all the issues that he thought needed to be addressed. Kenny was very professional and respectful technician leaving no mess behind. Our water has a lot of iron ore, Kenny cleaned the ore around the pump and also offered a recommendation on how to reduce the ore around the pump. He also explained the difference in the service pricing for the warranty offered. I appreciated Kenny taking the time to explain everything that Groundworks now offers to their customers. I know Select Basement and Groundworks merged only a few months back. However, the most important thing is customer service. If I called on Wednesday night thinking I am having an emergency, I should not have to wait for my call to be returned on Friday morning. I text Jason from Select Basement late that evening since no one got back to me right away . Jason responded right away and put my fears to rest and suggested a few options for the alarm shut off that did not work. He said he would pass the issue to the one of the managers. There has to be better response to customer when several calls are made with not even a touch point call back. Thank God by basement was not flooded. Select would have lost a customer."

"These guys are true professionals. They quickly and cleanly replaced my water heater and actually repaired my oil burner even though I called for it to be replaced. They left my house cleaner than when they had got there- great guys."

"Excellent communication and very accommodating. They squeezed me in on the same day that I called for a sump pump replacement and they even had a brand new top quality pump on them to install right away. Best of all, the cost was reasonable."

"I had an emergency. Needed to replace all existing valves in the shower. Igor was prompt, courteous and efficient. They were in and out before I knew it and didn't try to upsell me or make the issue into something bigger than it was. Transparent pricing and they stayed on budget. They will be my go to from now on. Thanks !"

"The service technician arrives at around 11:am. I ask him to replace the washer of both shower stems. He said that the stems are too old that he can replace both stems with new ones along with new handles. He also said he has to replace the metal piece in the back of the stems. He has trouble install the new stems and I have to turn off the water to the house close to 7 times which the technician 7 times to reinstall the new stems with no leaks. He broke the plastic piece that connects the shower hose to where the showerhead sits on. He reinstalls the broken plastic piece and said you can shower with it. My response how can the shower use if there is a water leak when the water is turned off. I had to go to Home Depot to get a new delta shower unit. I call Shia Shalom one of the owners of Intact plumber that the technician cracks the plastics piece of my shower unit without transparency. I had to go to Home Depot and spend an additional 65.00 for a new shower unit. The technician waited until I return from Home Depot. Shia said he will a check today to cover the cost of a hew shower head unit. It should not an experienced plumber that long to install new stems and handles. Beware the hidden charges."

"John did a great job with a difficult job of moving laundry to the second floor in an older home. Would recommend."

"They did a very good job in replacing two outdoor lights. Friendly and reasonable prices."

"Customer service was great. The plumber was very engaging, friendly and honest. Will definitely use him again. Very positive experience. We got lucky. "

"Fred responded very quickly to our call. Was most accommodating as our problem required immediate attention. Great job. Good service. Will call again for plumbing issues."

"I needed my Sump Pump replaced. The Technician, Mark, did an excellent job. HOWEVER, I had priced the cost of a new pump at around $300, but Perri charged me $1200 + tax for the installation. OUTRAGEOUS "