Get matched with top stone restoration & polishing pros in Templeville, MD

"Had them install kitchen countertops. The person who was supposed to come to do the measurements was running late and I needed to push them to even show up the day they were scheduled. Note that they were one of three contractors working on the kitchen, so a delay would have a domino effect. He then did the measurements wrong, resulting in them installing too large a countertop for the space, despite the fact that we were clear from the start as to the size we wanted. When the removed the incorrect countertop to cut it down, they damaged a brand new cabinet. They then proceeded to cut the countertop too small. At this point, simply to keep the project moving, we gave up and went with the too-small countertop they installed."

"Very professional from the first meeting on.  They honored a lower price quote from a different company without hesitation.  On-time and courteous installers.  They went above and beyond by figuring out how to do our countertops with one slab of granite.  This saved us a ton of money as other companies told us we needed two slabs.  There was a small snag when the holes were not drilled large enough to accommodate for our RO faucet.  They were responsive and came back out quickly to remedy the problem.  We are very, very satisfied with In Home Stone and the work they did.  Would highly recommend, <br />"

"We found a piece of stone that we loved in their showroom and was assisted by a very helpful and friendly sales person (Jaime) who was our contact through the whole job. When the new cabinets were installed, we scheduled a template person who arrived promptly and made measurements with laser scanner. The layout arrived quickly via email which I approved for stone cutting. Installers arrived on time schedule and did excellent job. Countertop looks just as beautiful as I had hoped. This is my second experience with Troy as I also had kitchen countertops done a few years ago."

"Excellent company to work with. They did a beautiful work and would totally recommend them to anyone who needs any natural stone restoration work done. Thank you Washington Marble Polishing!"

"The company had the flooring that I wanted in stock. They provided samples, pictures, and a lot of useful info to help me decide on the flooring and to help in talking to installers about how to best install and finish the flooring, though they did not refer me to any local installers. Once we decided on an installer and were ready to go, we had a fairly tight timeline, which we made clear. The purchase process was easy, but unfortunately our flooring was not picked up at the warehouse on schedule for two days running, and no one notified us -- I had to call the company and get my contact to look into what was happening with our order. They provided a couple of options, and fortunately my installer was able to pick up the flooring at a local terminal, instead of us loosing several days of acclimation time over a long holiday weekend when no deliveries would be made. A lot of calls and emails were exchanged, but they did stay on top of things this time and made sure we got our flooring. The flooring was beautiful, excellent quality and very dry so that the needed acclimation time was minimized. Our installer was very happy with the quality also and the floors look amazing. While the material was not inexpensive by any means, we feel that is was really worth the investment in our home, and would be surprised if anyone else would have supplied as high a quality product for a lower price. Moreover, though it did take some time on my part, basically acting as a GC, finding and hiring an installer, materials, and making sure the material got to us, based on an initial quote we got, we believe we saved at least 25% of the total project over contracting with a local installer to handle everything."

"I received estimates from three different companies, United Granite being one of the three. I was told to come to the warehouse to look at slabs for more approximate pricing. When my husband and I arrived, we were handed a clip board and paper and were directed to the showroom to look at slabs. We were instructed to write down the name and stone type, in order to get pricing. The process was very independent and no one walked through the showroom/warehouse with you to answer possible questions. We obtained about 4-5 quotes on different stones and were also told that a sink could be installed, but we would have to purchase a faucet separately, as they did not install faucets. In addition, we felt like random fees were tacked on for every little thing, down to even using a credit card - there was a fee for that!! We obtained quotes on almost identical, but more highly rated exotic stones from a competitor. The prices were significantly cheaper at the competitor, which was shocking. In addition, the prices included a higher quality stone, a sink and faucet and installation and removal of old counters/materials. Wanting to stay local, we went back to United and gave them the competitor quotes and indicated that the prices were for a more exotic level of stone, which appeared quite similar to one of the slabs United was offering, which we were interested in. I explained that the competitor offered to include a faucet as well, which had a Lifetime warranty. Suddenly, I was told United Granite could provide the same faucet and warranty. I was confused as to why this was not orignially provided in my quote or as an option. United offered to waive the credit card fee, but they explained they would have to get back to me in a day, regarding price matching the stone with the competitor. Also, since my mother used them for her entire kitchen remodel, for new counters, they said they would be more willing to work with us on price. The representative at United was well aware of the competitors level of competitive pricing and was quite nonchalant when telling me that they would be willing to lose me as a customer to this company, as they sometimes do lose customers to this company. My husband and I didn't like this business mentality and waited to get a response on whether they would match the price. We waited 2 days, when we were told it would take one day, and then decided to go with the competitor. Over a week later, United finally sent me an email saying they would not match the price and good luck with which ever company we choose. I'm glad we went with the competitor, as we had a better overall experience and the customer service was stellar and thorough. We received price quotes directly from the owner, who was a real pleasure to discuss questions and options with, during the intiial stages."

"Everything went perfectly. Al Cleaver came out, with a good knowledge of what color our existing floor is, and provided us several alternatives/choices that would match. We had seen three previous flooring stores, and somehow nothing seemed to work out. We put down our deposit, and arranged for the wood to be delivered and acclimated in our home prior to installation. Every appointment was kept, on time, and communication was excellent. They did a superior job installing and within the timeframe we were told. Any mess was kept to a minimum, and cleaned up. Highly recommend this company. I have recommended this company to my neighbor and realtor."

"Everything looks great! Work was done within timeline given with good communication throughout the process. Excellent craftsmanship of half-wall with built in shelves and floors look perfect. Would definitely recommend and hire again."

"It was a good experience. I had gone to Colonial Marble and Granite first and was extremely unhappy with the customer service there. So I decided to try Top Granite 2, since it was also very near where I lived. I went on a Saturday and Bao explained how their pricing works and then let me walk around looking at everything. I found a granite I liked and decided to purchase. Bao sent his employees to my house within two hours to do the template measuring. The men were 20-30 minutes late, which was the only negative through the experience, as they did not call to tell me they would be later than the agreed time. When I called to see what was up, Bao just said they needed to eat lunch. If that were the case then he shouldn't have told me to expect them for 12:30. Once they got there, however, it went fine and they did the measurements and left very quickly. A week or so later I had the counters installed. It took them awhile to install them, and one of the installers was outside on his phone for a really long time, leaving the other guy to work by himself. I don't know if that is why it took so long, or if this is just how long it usually takes to install granite counters, since I had never had them before. They did not have to remove any old counters or anything, as I had already done that. The counters were the correct measurements and they laid them levelly and very nicely. There was a seam needed, which they connected very well, you can't see it unless you look for it. I was not impressed with the quality of the caulking that they did where the counters met the wall, it was, in my opinion, a messy caulk job. But I am admittedly a perfectionist with that kind of thing, so I just went and redid it myself later. All in all I was happier with the customer service at Top Granite than I was with the other company in my area. I think the granite looks awesome and the measurements were all exactly right so it looks well installed. I found the communication to be lacking, as I did not think Bao really explained things clearly, however I did find him to be very accommodating of my needs. He really was flexible with changing the date of the install when I hit a snag that slowed me up on removing the old counters in time for the original install date. He also was able to fit me in on the next date I chose, which was pretty last minute choice on my part. So overall I was happy with the service. Top Granite is very much a "no frills" kind of company, but they got the job done and didn't give me the run around and the double talk and false promises on prices that the other company I went to gave me. I would use Top Granite again."

"I have used several Granite Gold products and like their effectiveness because they do what they are supposed to do. No strong fumes or irritating skin problems. The granite counter top daily cleaner and polish are so easy to use (spay it on and wipe with a paper towel) to keep all your stone products clean and shiny. I was surprised to see how effective the grout cleaner is. I sprayed it on some dirty tire floors in the bathroom and let it sit for a couple of minutes. Then I went over it with the scrub brush they provide. It looked clean then, but when it dried, it was much brighter. This is a 40 Year old bathroom tile floor pictured. Granite Gold also provides excellent professional support."