Get matched with top wood stairs and railings installers and replacers in your area

"Hire at your own risk. I had to fire their first crew and their second. Quality of work does not exist with them. I was taken advantage of as a woman with the subpar crew, and when I fired the first crew and held them accountable they began to treat me terribly. When spending a large amount of money for a bathroom and kitchen reno and other small jobs, higher expectations and customer service and quality of work should be received."

"I had an outstanding experience with Reyes Stairs. From start to finish, they executed every detail with precision and offered fair pricing. They treat you like family and handle your home with the utmost care. Their commitment to customer satisfaction is evident they go above and beyond to ensure you are delighted and at ease with their work. Our stairs are now stunningly modern and beautiful! We are so so so happy with our new stairs. If you are looking for someone to remodel your stairs, you found the right person. Show them a picture of what you want and they WILL make sure you get just that! I highly recommend them!"

"After 20 years of multiple home remodels in two states, we have never written a negative review for anyone. We decided to make an exception for IronWood. My wife and I selected IronWood for a small staircase railing remodel in our home. Juan Rodriguez responded immediately and came right out. We were sold on his pitch of IronWoodâ s quality, years of expertise, and turnkey service. We approved the quote of $6,850, paid a 50% deposit, and provided a detailed sketch of what we wanted. We asked if they would provide us CAD drawings, a typical process for anything custom-fabricated, and he informed us they only do drawings for new-build homes and not remodels. Fabrication would go off our drawings. Thankfully, I am an industrial designer so that was no issue for me to supply sketches with enough detail to build from. Or so I thought. Quality of finish â Straight unacceptable To be clear, our expectation is not perfection, but we would like something on par with price and of professional standards. IronWood has a â wing itâ , â close enoughâ mindset about fit and finish. Not only was the design we submitted not followed, simple measurements were wrongâ ¦ like consistent spacing of welded spindles. Gaps were so bad they had to break welds, reposition, and cut new holes in our brand NEW wood treads just so they looked more consistent. Then they never filled the holes at the floor from the old spindles which remain the most unattractive part (seen in photos). As well as the tread stain which clearly doesn't match in color or sheen. Communication â Below professional standards Communication between sales guy, office coordinator, and skilled trades were inconsistent and resulted in confusion and wasted time. Juan never returned to our home to inspect the quality issues with his trades. If your project goes as ours did, youâ ll be project managing it by yourself. Transparency â Nonexistent If you have any issues, good luck contacting someone within IronWood to complain. Juan flat out refused to tell us who his manager is or have them call us about the issues we experienced. Responsibility - Lacking After Ironwood attempted a â fixâ (yesâ ¦ these photos were taken after their â fixâ ), we asked another contractor to quote finishing the project to the point of acceptability. The team at Mosian, who has 40 years of award-winning remodeling experience, was shocked by what we were left with. Their quote was $970 to fix all the issues left by IronWood. Today: Pay us, or else! After all the emails, time wasted (project sitting uncomplete at day 45), and nearly a grand still needed to finish, we felt IronWood should deduct the $970 off our balance. Instead, they offered us $500 and threatened credit action if we didnâ t pay the rest. My wife and I know what to look for, and what to expect, as a finished product from home improvement trades, but with IronWood, BUYER BEWARE."

"Steven did a great job on our custom bar cabinet! He took our design comments and preferences, and made it a reality. We love it. Excellent craftsmanship!"

"Yes it was done"

"In response to a request for someone to repair my Weber gas grill thru Angi’s list, I was contacted by Plano Masonry and Chimney. I was told they mainly do fireplaces and do not provide this service but recommended Jeffrey. Jeffrey contacted me within 30 min, on the Saturday afternoon before Memorial Day! A couple hours later, the grill was fixed and the brats were cooking! The owner of Plano Masonry and Chimney was awesome, going out of his way to help us. Jeffrey communicated his ETA, kept me informed throughout the repair process, which was quick and successful. He was very personable and we felt comfortable having him in our home. It was reassuring to know there are people willing to go out of their way to help, especially on a holiday weekend! Because of them, we celebrated on Memorial Day the way we had hoped."

"Gas fireplace refurbishment, chimney cap repair, and dryer vent clean-out"

"The Expo home came out, and they installed a step-in shower for the family; their work was excellent. We worked with Da'Monte, Kawin, and John, and they were very professional. We would recommend them to anyone needing this type of service."

"Lauro was very professional and courteous. He wore protective booties on our floors and was very thorough in his work."

"Excellent customer service. Good communication. On time. Friendly"