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"First let me say that the front desk staff and Rafael were amazing. This rating isn't based on my experience with them. This rating is based on the installer and the continued lack of communication and delay in installation. I ordered 3 shades for my home and I was told that they would arrive in about 3 weeks. They arrived on time and we set an install date and time. The installer, Pedro, came to my home to install the shades. First, he blamed the fact that my windows weren't the same size throughout (they tell you to measure in 3 different places on a window so I told him this), then he blamed the manufacturer for not cutting the blinds to the correct size. Which one is it? That did not sit well at all. The best part, he actually asked me if he could cut part of my wall encasing the window to make the blind fit. I'm serious. He wanted to cut my wall to fit the shades. Why is this person installing shades? One shade allegedly fit, it doesn't. He argued with me that all of these shades are short (they are not, I've been to other showrooms and asked other installers) plus the cassette is more than half way jutting out of the top. It's a horrible install and the product is too short. I once again call and I send pics. I'm told that as soon as there is an update I will hear one. It has been about 2 weeks since the failed install and I have absolutely no resolution. It's really poor customer service and I'm really unhappy that I paid 100% upfront. I see this is why they have no sense of urgency in fixing this nor improving my satisfaction with this experience."

"It really bothers me that I have to give a less than excellent review because the technician was great and did his job as required. It was the lack of response by the owner that was lacking. Scheduled for Feb. 21 and technician arrived on time. All the rooms looked great. The carpets were not extremely dirty. The only area that you could see was a path from the den into the small hallway. Technician was very professional and did a great job with the carpeting and cleaning up afterwards. You cannot see the results until the carpet dries. The next day there was a stain in dining room that was not originally there and in the living room there originally was an outline stain from a metal planter that had leaked. The cleaning in the living room had loosened the stain from the outline and spread it all around the initial stain. Feb 23, I called and spoke with owner who said the technician would come back and clean those two spots again. The technician was very accommodating and arrived that afternoon. I understand what had happened. The stain in dining room surfaced upon the cleaning where the water loosened it up and it rose. The living room stain may have been rust from the metal container but the cleaning loosened that and spread it around. That stain had been covered with a plastic tray under the planter so you could not see it. Now it is a big circle more than 2 feet in diameter. On Saturday, February 24, I called owner Gustavo and mentioned that I did not want the area cleaned again as the second cleaning did not do anything and I was concerned about the carpeting being worn away. I did request that he come and look at the problem and tell me what could be done. I explained he did not have to come immediately. I further stated that he could come anytime the following week on Monday, Wednesday and Thursday and it was agreed that he would call us to let us know the time. Unfortunately, never heard from him. We have a shampooer and I originally thought of doing the job myself but my wife and I agreed it would be too big of a job for seniors and a professional cleaner would do a better job. My major concern is that the owner did not follow up on the promise that he would do so."

"I recently had the pleasure of using the water damage restoration, carpet cleaning, and tile & grout cleaning services provided by COIT Cleaning and Restoration of Las Vegas . Let me start by saying that I am absolutely thrilled with the exceptional service and outstanding results they delivered. From start to finish, their professionalism, expertise, and attention to detail were truly commendable. When my home experienced water damage due to a burst pipe, I was desperate to find a reliable restoration service. After contacting COIT Cleaning and Restoration of Las Vegas, their prompt response and immediate action were impressive. The team arrived promptly and wasted no time in assessing the damage and implementing an effective restoration plan. The water damage restoration process was carried out with the utmost care and precision. The technicians displayed an incredible level of expertise as they efficiently extracted the water, thoroughly dried the affected areas, and ensured there was no moisture left behind. They used state-of-the-art equipment that left no room for any secondary issues, such as mold growth. I was relieved to see that my home was restored to its original condition in no time. Moving on to the carpet cleaning service, I can confidently say that my carpets have never looked better! The team at COIT Cleaning and Restoration of Las Vegas employed advanced techniques and eco-friendly products to tackle stubborn stains, deeply embedded dirt, and odors. They carefully pre-treated the stains, followed by a thorough steam cleaning process that left my carpets looking fresh, vibrant, and completely rejuvenated. The attention to detail they exhibited was truly remarkable. Moreover, the tile and grout cleaning service provided by COIT Cleaning and Restoration of Las Vegas, surpassed all my expectations. Over time, my tiles had lost their luster and grout lines had become discolored. However, the highly skilled technicians effortlessly restored the tiles to their original shine. They utilized specialized tools and cleaning solutions to remove years of dirt and grime, leaving my tiles and grout looking immaculate. It's like having a brand-new floor! Throughout the entire process, the team at COIT Cleaning and Restoration of Las Vegas exhibited professionalism, reliability, and excellent customer service. They were courteous, respectful of my property, and attentive to my specific needs. Their dedication to delivering top-notch service was evident in every interaction I had with them. In addition to their technical expertise, COIT Cleaning and Restoration of Las Vegas offers competitive pricing, ensuring great value for the quality of work performed. Their transparent and upfront approach to pricing and the absence of any hidden costs or surprises further reinforced my trust in their services. Overall, I cannot recommend COIT Cleaning and Restoration of Las Vegas enough for water damage restoration, carpet cleaning, and tile & grout cleaning. They have set a new standard of excellence in their industry with their superior service, outstanding results, and customer-focused approach. If you're seeking professionals who will go above and beyond to restore and rejuvenate your home, look no further than COIT Cleaning and Restoration of Las Vegas. They are truly the best in the business"