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"Courteous thoughtful respectful willing to do what it takes to do the job right"

"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"Work was excellent. Will hire again."

"Showed up at 9:40 for 9:40 appointment. Job took 30 min. 2 workers. Nathan answered all my questions about the job and related fireplace issues. Happy to report that he stated when he didn't know the answer in depth, but suggested what may be the source of effects. The job was done quickly, professionally and cleanly. Quoted a list of optional improvements (chimney cap, brick cleaning/seal) and repairs (cement flue cap replacement) that should be considered, but that they not a limitation to safe usage of the fireplace. I would hire again."

"Jesus did a wonderful job. Our ducts hadn't been cleaned in forever; dirt and dust would fly constantly ever time the furnace came. Fast, efficient service. Excellent price, senior and veteran discount. Highly recommend this to anyone who is needing this service."

"Jason and team did really excellent work on our project. He had a good-sized team, he did a great job of supervising, they worked hard, and they completed the job when he said they would. High quality craftsmanship provided when that was required, and they were very conscientious workers and did everything with quality and timeliness in mind. We highly recommend them."

"He’s a slime ball that only cares about the 5star. He will lie skeeze and trick his way into thinking he gave you a 5 star service only to over work his workers and underpay them Grossly after admitting a raise for my hard work. Worked with a “crewleader” that they breathalyzed to see if he was drinking. Or not . No employee handbooks. No professionalism at all but claim to be a huge franchise. He’s a joke and id never expect them to have an actual buisness. Picture attatched was a room before we moved Everything into the corner of another room in an oldfolks hone and asked for it to post as a “full move in” picture to say we set the room up."