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"Super friendly and easy discussions. Great communication. Punctual. Fantastic looking back splash."

"I’m probably the only person seen on the website not giving five stars but I will give the truth of my own personal experience. First of all my landlord hired this company. 1st time the owner was supposed to be out I waited over two hours before contacting him, he declined my call and text me that he had no idea who I was…had to reschedule. 2nd appt they were over two hours late. Afterwards, They had to come back to fix the door lock the next day. I’m now waiting for someone to come back out a third time because of rain pouring inside my kitchen on Friday. Called first thing Saturday to report it and was told there’d be here first thing Monday. It’s Monday and now I’m being told it will be the first topic of conversation this morning…I have stressed SEVERAL TIMES to this company how valuable MY TIME is but it doesn’t seem to matter. I was expecting them to be here to make wrong right because this is unacceptable. I’ve had to rearrange my schedule multiple times…I just don’t feel like I’m a priority nor that my time is considered valuable despite my ft time and the multiple things I juggle Day to day. And so I’m sharing my experience. This was a job set up by my landlord but should not matter one way or the other. (We also Have allot of rain coming within the next three days)"

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"They were excellent."

"An absolutely fantastic company that is willing to work with you in almost all instances. While it hasn't happened yet they offered to come and re caulk my windows after I replace the trim surrounding them. I have purchased two sets of windows from them and they are of incredible quality, and their installation teams have a through understanding of what they are doing. I will be sticking with Thermo-Twin any time I need windows"

Total Quality Constructions offers a wide variety of home remodeling services from additions to whole house renovation. We have direct access to experts in a wide variety of specialized trades like kitchen and bath designers, architects, engineers and green building techniques. We pride ourselves on bringing the most experience available to your home remodeling or new construction project. All materials and specialty products used are purchased only from the most reputable and professional manufacturers, which allows us to keep our quality high and your cost down. Plus, since we manage the whole process from design to build, we ensure a quality result in every remodel or new home constructed. Understanding Total Quality Management The term “total quality” was used for the first time in 1969 at a conference sponsored by Japan, America and Europe. The terminology referred to wider issues such as planning, organization and management responsibility. The Japanese further explained it was “total quality control”. The Japanese continued to explain it was “company wide quality control”, and described how all employees, from top management to floor-level workers, must study and participate in quality control. The West was slow to follow, and did not begin until the early 1980’s when Total Quality Management (TQM) began to surface. Since 1969, the International Standardization Organization (ISO) 9000 has become the internationally recognized standard for quality management systems. ISO 9000 is comprised of a number of standards which specify the requirements for the documentation, implementation and maintenance of a quality system. While today we are now turning to Six Sigma as the new standard, some argue many of the tools and aspects are the same. However the main difference is the that path to quality is now clearly mapped out in six steps (Leadership Commitment - Customer Focus - Strategic Deployment - Integrated Infrastructure - Disciplined Framework and Education and Training).

"I contacted Arnold's for a new roof after receiving recommendations on the Next Door app. They were fairly priced and very professional. Our job did get pushed back due to weather, but they kept in contact with updates as to when they would be able to begin work. The roofing project manager was very professional and answered all of my questions with quick response, even after hours. The job went very smoothly and they cleaned up the job area nicely. I would definitely recommend this company!"

"On July 27, 2022 we contracted Residential Renovations (RR) to repair a portion of our roof that was leaking near the chimney. We also had them make enhancements to our roof/ventilation configuration to eliminate ice damns. The ventilation changes worked well and we did not experience any ice issues during the winter. The leaking portion of the roof is the issue. It states clearly in the contract the nature of the necessary repairs. The roof continued to leak throughout the winter. We contacted Scott (the owner) in January 2023 and he informed us that the repairs would be covered under warranty work. The roof was eventually fixed in March 2023. Additionally, it was disturbing to learn that those who worked on the roof knew exactly where the issue was located and commented to that point. The leak caused our ceiling to become stained and requiring repair. We have continued to contact Scott for resolution. After numerous attempts to schedule the repair, and multiple sub-contractors (appointed by Scott) the agreed upon ceiling repairs have not been completed."

"worst company ever I was overcharged the guys left a huge mess they had to come back 3 times and its still not right now they won't even respond!"

"Sal was great to work with. He let me know days he was going to be there, days he wouldn't, and roughly how long things would take. The whole build took about a month (a couple of days each week). I could tell he cared about doing good work. He bid the project in the spring and installed in late summer. Even with up and down building costs, he stayed on budget and didn't try to nickel and dime me as the project progressed."