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"We had leak that left a couple of water spots in our home and I called this company because of the good reviews. But we were indeed scammed, the technician quoted us $21k for a “bellying of our pipes”. We had mentioned to the tech that everytime we noticed the wet spots it was when we ran our dishwasher but he never checked our dishwasher or anything. We asked him to do the camera to check our pipes and he concluded the ‘pipe bellying’ due to ‘erosion’ (The pipe camera service is $450 btw, another ridiculous amount.) Well first of all, our home is a NEW build, its less than 5 yrs old so it ddnt make sense to me, plus who has 21k? We went ahead and hired a different plumbing company and within the first 15mins they concluded that it was our dishwasher that was causing the leak! I saw it with my own eyes. They said that i just needed to replace our dishwasher. They said that there’s nothing wrong with our pipes. Which totally makes sense because we noticed the leak everytime we used our dishwasher. Plus they fixed our garbage disposal for FREE compared to Texas quality plumbing quoted us $750 for a new one. How ridiculous. I called Texas quality plumbing because it was upsetting to get quoted 21k and i also asked for the video recording and pictures and a detailed report of the pipe camera service they provided and they cannot provide me with the report. They said ‘we can come out again and the tech will do it again and explain to you where he found the bellying’. They said that they dont even have the initial recording! Another thing to add, since we stopped using our dishwasher we haven’t had ANY LEAKS! PLEASE PLEASE BE CAUTIOUS WHEN USING THIS COMPANY AND MAKE SURE TO GET A SECOND OPINION! THIS COMPANY CHARGED US A RIDICULOUS AMOUNT OF MONEY AND THEY MISDIAGNOSED WHAT WAS WRONG! BOOK A DIFFERENT COMPANY! Attached are photos of their ridiculous prices. Also there’s nothing wrong with our toilets but they also added that we needed to replace them as well. 🤦🏽‍♀️"

"They showed up on time and ready to go. Within 45 minutes my toilet stopped leaking and tub drain was unclogged. They were also very friendly and I was very comfortable having them in my house."

"He did a good job. I was pleased with his work. The name is Brendon bot sure of the spelling but it is read as that. He replace 2 faucets."

"Stay far away from this company. Original project went fine although it was expensive. However the past few months have shown me their true colors as I have tried to get some of the original work fixed. Be aware that they only warranty work for 12 months. We had the only four tiles on the step into our shower crack over the first year and I tried for months to contact them through email. No response. I finally left my name as a new customer, and they immediately called me (funny :)). They then asked for pictures and said they could fix it. I then discovered it would cost $600 to replace the four tiles they obviously installed incorrectly the first time. Correctly installed tiles would not all crack on the outer edge."

"Perfect service, but ecpendive."

"Excellent work, Excellent Customer Service, Excellent attention to minimize the inconvenience of the construction work, Daily visits by PM, prompt response to questions and concerns, finished product was everything that we had planned and paid for. 10 STARS!!"

"Excellent. Great communication, thoughtful consultation for the project (great/practical ideas), and the work was done exactly as planned. Highly recommend!"

"Job went well...BJ and his crew were very efficient and easy to work with...My husband was well please and so we're i...will definitely call them for next big project..."

"I had a deeply disappointing experience with this company during a recent remodeling project at my parents' home. While some aspects of the work were satisfactory, several significant issues remain unresolved: Poor Quality and Incomplete Work: Many areas were left unfinished or poorly executed, despite multiple walkthroughs and follow-up communications. Unprofessional Behavior: The team brought children to the job site without approval, disrupting the work environment. Lack of Cleanup: Dust and debris were left throughout our home after the work was "completed." Missing Documentation: We’ve repeatedly requested an itemized receipt and proof of worker licenses, but these have not been provided. They turned off our gas on a Friday and refused to come back to turn it on until Monday. We notified them of this on a Friday, and it should have been rectified. Terrible Communication: Emails, texts, and calls have gone unanswered, leaving us frustrated and without resolution. Additionally, we were bullied into signing off on completion of work (by Sapir) with the promise they would return to complete the issues that were pointed out. They never returned or communicated further with us despite reaching out on various occasions. I cannot recommend this company due to their lack of professionalism, poor communication, and failure to meet basic standards of quality and accountability."

"Having heard about H Towne and Around from a couple of Facebook groups, we reached out to JR initially to renovate our garage interior. While they were completing the project we enquired about extensive renovations on the house. This would include removing half of a double staircase, building a second floor office into the entranceway and splitting an existing Jack and Jill bathroom into two new ones. JR was easy to get along with, very pragmatic from the get-go and great at explaining pros & cons of various layouts. He also helped us organize the project into convenient phases, allowing us space to live in while other areas were under construction. JR’s team, which included Chemo, Mitchel & William (and many more) were excellent to work with. All of them were highly skilled, experienced, hard-working and good humored guys. The team were very professional, cleaning up each day and screening off sections of the house so family life could continue somewhat normally. (This Mom of two little ones and a dog sure appreciated that!). It was a joy to watch the craftmanship unfold: bespoke cabinetry, herringbone wood floors, precision tiling, floating vanities, wooden accent walls and new purpose-built spaces created. They took on board all our ideas and gave us the house we dreamed of. Cannot thank you all enough and we would highly recommend anyone to work with HTowne and Around!"