Get matched with top carpet installers in Union, KY

"Replacement of 11x12' carpeting. Ed picked up the materials from Home Depot, then removed/hauled away old carpet and padding, and installed new of both. He also re-stretched an area in the hallway that had become loose from repeated shampooing (dog accidents). He swept after removal and vacuumed after installation, and also took the carpet remnant down to the basement for me. I hired him for this after he did a good job with another carpet's repair (burn holes), and intend to use him again in the coming weeks to remove/replace carpet in another room. (Couldn't do them both at the same time -- too much furniture, too little storage space.) He's prompt, friendly, and responds very well to web messages and phone calls."

"John Apke and his brother did an excellent job and they were very prompt and conscientious"

"2 workers - 1 hour. Great clean up. Perfect job. Exactly what i wanted."

We are a full service residential and commercial carpet and upholstery cleaning company dedicated to setting a new standard for quality cleaning and service. Whether your carpet problem is big or small, residential or commercial, an odor or a stain, we can help. When you need a carpet cleaner you can count on, count on Excel Carpet Services! Specializing in carpet cleaning, Excel Carpet Services offers reliable, affordable carpet installation and repair services to the Tri-State area. When you need carpet cleaning, repairs, or installation services, come to Excel Carpet Services, At Excel Carpet Services, we believe that success is the result of treating our customers right. That's why we pledge to act honestly and with integrity in all of our business dealings. As part of that commitment, we strive to finish every job on time, within budget and to your complete and utter satisfaction. We're not happy until you are, so you can rest assured that you're getting top quality work with Excel Carpet Services. Award winning.

"We walked into the store with a tight deadline for carpet. Melissa was great, as were other personnel at the store and the installers who came to our house. Very well done in all respects, and we love our new carpet!"

"DO NOT HIRE! Terrible. Regret. Anger. These are the best 3 words to describe Stanley Steemer. I just finished remodeling my entire home. Kitchen included. PLEASE NOTE: I do not, and no one lives in this house yet. We are not renting it out nor do we plan to. We were just about to move in once I finished all the remodeling. Also, I did not hire any third-party contractors, I did all the work myself. I decided, since I just finished major remodeling, it would be a good idea to have my air ducts cleaned, as we would soon be moving in with a newborn. I thought I was hiring the best and most professional company. Unfortunately, I wish I could rewind the clock and never have called Stanley Steemers. To finish the remodel I purchased all new appliances for my kitchen. I had just put them into place and removed the plastic protective covers prior to calling Stanley. I haven't even plugged them in yet! Again, no one lives in the home, and I just finished remodeling. This was the last step to being able to move in with my family. I called Stanley to finally finish my remodel and start moving in. Their technicians came on September 17 2021 to clean my air ducts. They wrapped up and headed out. I then walked around to check the air ducts and the job they did. That's when I noticed a large dent on the front of my refrigerator. My brand new refrigerator! That I just put into place and haven't even plugged in or taken the plastic from inside out yet! They lost control of their whip hose and the connection of their whip hose and air hose wacked into the front of my refrigerator. Which they state IS possible but their technicians are ‘adamant’ this didn’t happen. From where the impact happened there is a scratch that goes from the dent straight to the air duct next to the fridge. Like an arrow! After I noticed this I continued to check my home. And to top it off they didn't even finish cleaning all my air ducts. (The same ‘trustworthy’ techs that claim the damage didn’t happen) They forgot one. So $450 for a dented scratched BRAND NEW fridge and a job not complete. I was upset, to say the least. I am just now writing this complaint because I have been trying to work it out with Stanley. I first called them immediately after their technicians left. They filed the complaint, and then I was contacted by someone else. I submitted the photos of the damage and told them what happen. They told me their technicians denied the damage. Of course, they would! They didn't even finish the job they were hired to do, why would they be honest about that! I was not happy with their answer and requested their manager, who came to inspect the home and the damage. I presented all the evidence to them and they took it back to submit to their higher-ups. I was just now contacted by someone else at Stanley, on October 4, 2021, not a manager or anyone of importance, just a messenger to inform me that they do not believe they caused the damage and are denying it. They stated they do not use any equipment that could cause a dent like that. (but remember, they said it was POSSIBLE for the tech to lose control of their equipment and cause the damage, just unlikely) When I asked about the metal connection between their whip hose and air compressor hose I was pretty much ignored. I don't think they expected me to bring that up. More dishonesty! I was offered ‘$100’ to essentially buy my silence. I refused to be bought. To top it off, one of their managers in the midst of this month-long back and forth told me to call their Complaint Hotline…. Thanks."

Additional email - manager@christiancarpets.com.

"Horrible! I will never again purchase anything from Lowes in Florence, Ky. From day one this purchase was an absolute circus. The sales associate put my purchase in as taking my washer and dryer with me. I don’t have a truck! It took 2 days shy of 2 weeks to receive the units. Here’s the kicker. The delivery personnel did not have the dryer cord or hose I purchased with the dryer. I have to wait another day to have that installed. An absolute headache for 1,500.00. I implore you to not purchase any appliances from Lowes in Florence, Ky. I would write the whole experience but it’s just too much. Im so DONE with this store. Poor customer service and delivery was absolutely horrible all the way around. First and last buy from this store!"

ONE EMPLOYEE OWNER OPERATED, NO SUBS USED. CHARGES BY SQ/FT. EMERGENCY SPOT OR STAIN REMOVAL. NO TRAVEL CHARGES,