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"Pond Roofing replaced the roof on our single family home and installed a new gutter over our front porch. We could not be happier with the result! Nate Hileman, the Pond estimator assigned to our project, worked with us over a period of several weeks to plan the project, identify and address the issues that might arise with our 100-year-old home, and answer my numerous questions. During the removal of our old roof, and the installation of the new one, Pond Field Supervisors Juan Lemus and Robert Kern were on call to supervise, troubleshoot, and ensure the crew had what they needed, when they needed it, to complete the work. And the crew who did the actual work - I cannot say enough good things about them! Seven guys who worked liked beavers for two 12-hour days to get the job done and done right. To a one, they were professional, considerate, tireless, and endlessly patient with my questions and comments. An excellent experience for us all around!"

"Extremely well. Rich is wonderful! He came right out because of impending rain. He not only replaced the dome (at a reasonable cost: for replacement part $75, for labor and "house call" $60) but he also scheduled free cleanings of my 3 Solatubes. While he was on the roof, he asked if I wanted a complimentary roof inspection performed. I had no idea how old the roof was or what the condition of the shingles were, so I agreed to the inspection. He told me I had about 5 years left on the roof. I considered that a very honest opinion as he could have told me I needed a new roof now (many other companies would have told me this in order to get me to buy a roof from them). I appreciate an honest company! And, Rich is very personable!"

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Price was good. Roofing and gutter replacement completed on time. Good group to work with, I would definitely recommend - great job."

"The steadily worked the project until it was complete - Overall, a decent job but left nails on the ground (stepped on 3 of them while working outside in the days after they completed the project) - The salesman (Dwayne Walker) prepared a professional looking estimate and promised to provide feedback with regard to the extent of my roof's wind damage to my insurance company - I came to realize it was just a sales tactic to "trick" me into signing the contract, as he never followed through, even though I followed up with him through email requests and asked several other Roofing & More contacts who "promised" to get back to him and ask him to follow through. I eventually became upset with him and the company because he set expectations he never intended to meet, costing me several thousand dollars."

Esteam Roofer is a reliable provider of Fairfax roofing expertise, offering high-quality roof replacement services designed for specific homeowner needs. For issues ranging from aging shingles to weather damage, or desired upgrades, the experienced roofers in VA are ready to assist.\n\nThe foundation of Esteam Roofer rests on a commitment to exceptional roofing solutions. The company's journey began with a focus on providing durable and long-lasting roofs for homeowners in Fairfax and across VA.\n\nThroughout the years, our experienced roofers have successfully served many clients, safeguarding homes and enhancing their visual appeal through expert roofing services.\n\n\n\n\n

"The workers showed up on time on the days that they said they would come, as did their tile and plumbing subcontractors. Our house was built in the 70's and we needed to have the master bath upgraded from an old single piece tub/shower combo to a large tiled walk-in shower with a bench. We also had them install a new double vanity and add built in shelves in addition to installing fixture and painting throughout. They also installed a new comfort toilet and painted both rooms of the master bath. Further, they installed new vanities, fixtures, mirrors and paint in the other two baths. Of note: we did not have them put in new tile on the floors, as we had had that done by someone else a couple of years ago. Nevertheless, they avoided any damage to the existing ceramic tiles. 
One refreshing aspect of their work was that they did not try sell us more than what we wanted. When they ran into issues, they let us know right away and made sure that there were no surprises. When we did the final walk-through, they quickly repaired all the cosmetic issues that we pointed out.
JulIf I ever do further work on my house, Pierpoint, Inc. is the company that I'd use.
"

"Docherty Roofing was fast, efficient, and provided excellent service. I would highly recommend this pro for your exterior home needs."

"Tomas M from JW did a great job. Needed replacement for part of the frame of front door. He did a fantastic job in matching the replacement panel to the rest of door. He also painted the entire frame and replaced some additional wood that we damaged at top of frame and caulked it all. Also had a basement door frame sanded and repainted. He was very good at keeping me informed of the process."

"First impression of Sean Mello, the owner, was very professional and reliable, as well as friendly. The details of the whole process, including the drop off of the roofing materials, the date and time of the arrival of the roofing installers, and the integrity and punctuality of the these installers despite the very hot weather all was commendable. The work was completed in one day, and the owner came by to inspect work done days later prior to our final payment of the process. I would highly recommend Mello Contracting, LLC for your roofing projects."