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"I gave a deposit to start a job. A contract was never signed and work was never started. I decided to go in a different direction, Provider initially offered only a $250 refund, I deemed that unacceptable. Provider now has not responded to any attempted communication since approximately May 7."

"Gene and his crew did a great job on a difficult project. The house is over 100 years old and had been renovated several times in the past. Gene’s strength is to work collaboratively with his client to ensure the project meets the customer’s expectation. This project changed a couple of times based on what we found during demolition. Gene provided options and was always upfront about the cost of each option. We set out a schedule and the crew showed up on time for the day and on schedule for the week. I am very happy with the work."

"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."

"I have had Jeff and his guys renovate my ranch house in Melville. He has done 2 bathrooms, my basement and my kitchen. He has always been reliable and done great work. The house looks like new. He quickly corrects any problems and is always in touch. He and his guys are friendly and neat. His estimates are reasonable. I strongly recommend Northgate Home Improvement."

"I am very pleased with my remodel. Dave was professional and his crew were on time, worked every day and took care of my house like it was their own!"

"Louie did a fantastic job on remodeling our bathroom! He came to provide us with a free estimate and spoke with us about what we needed/wanted. He got back to us promptly with an estimate and a time frame of when he would be able to do the job. Louie did all the work himself and he was prompt, reliable, trustworthy, personable, and great at his job! Before beginning the job, Louie provided us with a clear time line of what he expected to be completed each day and he was always right on schedule. He replaced sheetrock on the walls, he installed a new medicine cabinet, he installed our new vanity, counter and sink, he installed our new sink faucet and shower fixtures, he replaced our floor moulding and trim, and he did a beautiful job tiling our bath and floor! As part of the job, he will be returning to install our shower door once we have our tub reglazed. It's clear that Louie takes pride in his work and he is happy when the customer is happy. We are thrilled with our remodeled bathroom thanks to Louie's amazing work! We will be calling Louie again for future jobs and we would certainly highly recommend him to others!"

"communication was great the job was clean and finished in a timley fashion JOSE and crew were amazing"

"First meeting went very smoothly so far had a great experience with Jason Now will be working with Don the project manager."

"Was professional and got it done in a timely fashion."

"Norman helped us to make our Master Bathroom modern and usable. The process was easy, straightforward and relatively quick! Norman's showroom was a great meeting spot to review and talk about design, choose materials and go over any details. He was communicative and helpful in answering any and all questions throughout the process. We are thrilled with our new Master Bath that feels like we are at a hotel or spa. Thank you Norman and team. Highly recommend Homecraft!"