Get matched with top foundation drainage installers and replacers in Vergennes, VT

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Put in culvert and re-graded our dotch"

"It was a complex project. They were very careful with their procedures and raised sunken concrete sections next to the house and around a pool to allow for drainage. They filled the major cracks. They were courteous and on-time over several days. After many years the water in the basement problem has been resolved."

"could not be happier with the quality of their work. They assembled a kit that, after I bought it, I read was notoriously difficult. Any problems in the parts, they resolved beautifully. Could not be happier with their work and would hire them again without hesitation."

"We found Vermonty by word of mouth and glad we listened. Outstanding demo job, clean, organized, and efficient. They worked smart and hard and handled a variety of obstacles in our old building, electrical, plumbing, and general construction related work. Would 10/10 recommend and hire again. Also- excellent communication throughout the job, young guys like this with old school work ethic and quality are hard to come by."

"Professional help, with great attitude."

"This was the most money we have ever paid anyone to do anything...ever. The Sheridans had our trust throughout the entire process. They gave an affordable quote and did awesome work. They cleaned up during each stage of the project and always communicated well with me about timing and issues that came up. Our garage dimensions were awkward and not a perfect rectangle by any means - these guys had to craft a kit of workarounds for irregular shapes and curves. Todd and Luke are good human beings with positive attitudes, and care about their integrity and their work. I hope to use them in the future."