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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"very friendly, explained everything they were doing to complete the job. Highly recommend this team to anyone who could use their services"

"Everything went great from start to finish. The office staff was very responsive and answered all of my questions in a timely manner, kept me up to date as to when work was scheduled to be done. I was very impressed with the quality of the work that was completed. The work was completed as promised. I would definitely use JJ’s Exteriors in the future, and highly recommend them for your siding, window and door repairs or replacements."

"Ben was very easy to work with for a basement remodeling project. He was helpful with the planning, organization and coordination. Pricing was a fair and transparent. I'd be happy to hire him again for future projects."

"Joe and his team put a beautiful addition on to my house. He did a great job of communicating and worked with us on pricing throughout. I would recommend him without hesitation."

"These guys were absolutely amazing. Thank you guys so much for your hard work and helping us out."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"We have had the pleasure of Todd's plumbing service since we moved to the area several yrs ago. We feel very fortunate to have his services: a nice person, very professional, knowledgeable efficient and completely trustworthy. He is personally very concerned that we are completely happy with his work and demeanor and we always are. He knows our Baxi system inside and out. We would never hire anyone else to do work on our heating systems."

"This was the most money we have ever paid anyone to do anything...ever. The Sheridans had our trust throughout the entire process. They gave an affordable quote and did awesome work. They cleaned up during each stage of the project and always communicated well with me about timing and issues that came up. Our garage dimensions were awkward and not a perfect rectangle by any means - these guys had to craft a kit of workarounds for irregular shapes and curves. Todd and Luke are good human beings with positive attitudes, and care about their integrity and their work. I hope to use them in the future."