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"Went very well. Nice people did a very good job. Even did a little extra that was not part of the job; at no extra cost"

"They showed up quickly for the estimate, set the date on the spot, arrived at the selected time and date, quickly finished the job and hauled off the rubble and were professional and courteous throughout. I could not be more satisfied.
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"Did a great job trimming our trees. Showed up on time and showed knowledge and safety in getting the job done."

"This experience reminded me of my junior year of college. I briefly dated a young lady that was considered by many to be drop dead gorgeous. Looking at the cover, she was a 12. Looking under the pages, she was a 7. So while at first glance she was too good to be true, three weeks of dating revealed the true personality. The luster quickly faded. Similar story here....

Adam came out and bid exactly what I wanted. The other 2 bidders tried to oversell. +1 for Adam.

His crew came the day he promised.  2 of three were very personable. One, not so much. +1 for Adam.

The work of the crew was top shelf. Seriously well done. I could not ask for better work. Or for better attitude from the guy who is balancing on limbs with a rope tied to his waist. If nothing else happened, these guys would get a 15 on a scale of 10. +3 for Adam. On a 10 point scale, he is rock solid 15.

But something else did happen...

Last March, my wife surprised me with a trip to Savannah, GA for my birthday, and part of that was a replica of the Bird Girl statue. The fiberglass statue weighs less than 50 pounds, and, to prevent theft,  is cable locked to the tree in my backyard. It is way too easy to carry away.

Work day arrives. No one knocked on my door. In fact, if I had not heard the chainsaws, I would not know they arrived. I walked out to greet the crew and was met with a attitude of one the men hastily moving equipment, outright avoiding me. As the crew was finishing, I realized why. They ripped the arm off the bird girl when they tried to move it in haste. Bird girl was wingless. I called Adam. No reply. 

Adam eventually  arrived (and if I did not walk outside, I'd have never known he was there). He first stated that they repaired it best they could, and then after being asked to pay to replace it, immediately went in to (not so) subtle insults as to why this was all my fault. Paraphrasing.... "Who would secure a statue to a tree?" Followed by "Who the  leaves their sprinklers on while my guys are site," and the real killer "You jacked me down to $700 for $1000 of work."  I did not make him take the job. I offered to pay in cash if he lowered his price by $50. He accepted.

I originally hastily concluded that it was tree damage that killed the bird girl. What apparently happened was the worker went to move it (he likely thought it rather heavy) and broke the arm when the cable drew tight. Once I learned that I conceded that it could have been avoided if I moved it. But like so many of us that have a 60 hour a week job, and a busy life, I did not get it done.   But I would also suspect that it would not have been difficult to knock on my door, tell me that they arrived, and ask that I move anything that is in their way. The cable is quite obvious and has bright orange ring on it. Do that, and you remove all risk of liability. Lessons learned. 

I agreed to 50% liability on the broken statue. Move on and move forward. AND his crew did a wicked awesome job. Seriously, if you don't foresee any potential dispute and the price is right, hire them right away. The problem is, who foresees potential disputes? The absolute worst part of this is that I wanted a company that does a great job, and that can come out every year to do $500 to $750 worth of trimming. I'll gladly pay for quality. But not at the cost of being insulted when an unfortunate accident occurs. To me, the whole point of this reviewis not who is at fault. It's how customers are treated when you don't like their request."

"They did an excellent job of reshaping and trimming the trees. They removed the branches that I asked them to. They provided excellent service and it took them less than two hours to complete the job. They removed all of the debris. I would highly recommend them!"

"It went very well. Alan came out on Monday and gave us a quote. We asked for just a line of trees to be removed but he said he could do the whole back lot (we have many bushes and dead limbs back there as well). On Tuesday his team was great and finished in less than 4 hours. They did a fantastic job and they were very sweet to let my kids watch and enjoy. They did a great job keeping our fence intact and we are so happy with the finished job."

"The service was great and we plan to use him again."

"The team was great! We had a tree break in half following the snow storm on 12Jan2019 and they replied to my request for a quote quickly. They made a trip to our house to assess the tree, provided the quote within 24 hours, and scheduled the work within the week. They were efficient and organized about removing the tree. All debris was removed at the time of the tree being taken down. They also organized getting the lines marked prior to stump removal, which was very helpful! They were careful with our fence and the neighbor's fencing that was near to the fallen tree."

"GREAT SERVICE!
Stark's Tree and Stump trimmed tree between our property and neighbors. We live in an old neighborhood and this is a large, old, tall, tree, requiring professional services. 
The employees were courteous, considerate and professional in everything the did. They removed the branches with skill and expertise and most importantly were safety conscious from beginning to end. They were careful of their surroundings, making sure there was no damage to any property or the landscapes. I would not hesitate to use them again and would recommend them highly.
Getting tree work done can be costly, make sure you go with a company that knows what they are doing. Starks Tree and Stump is the one.
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"I called James towards evening. He answered the phone and he and his wife came by on their way home from Smithville. Gave me a fair bid on the spot and promised to be at my house the following Thursday at 9 AM. The crew came promptly at 9 AM as promised and worked until 9:30 PM to remove a 3 huge trees that were growing close to the house. They didn't even touch a couple of smaller trees that were growing close by or get too close to the house. Everything (branches, trunks, leaves, etc.) was removed and cleaned up before they left for the day. The next day, James came back and ground out the stumps. They left the shavings for me to use as compost, as asked. I was concerned about the workers leaving gates open as I have 2 dogs that like to break out whenever possible but the crew was very careful about that. I would definitely hire them back again.
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