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"They drop me really and owning I always pay in advance pay $3000 3 years ago cover opening closing. I called them said that they would open and close it they will not return money. they said open with $500 and close it for $500 and they said I need to find another company to clean it. For two years open my pool and close my pool for two years find somebody else to clean and this is pain in my ***. They send me a letter owed me $900 2 weeks ago. They left me hanging. I think they are not being truthful the reason drop dropping me they no longer get the labor they need. but to let me know this to keep my money for all this years not refunding my money I can understand that how it works. But to let me know this late for this season not opening and closing my pool. The does not sit well for me they let me know it first. The problem with the pool service that they I have a large property in the Old Town Alexandria with swimming pool. But I did work with for 30 years and later years the theft became worst. I finally have to report a couple of theft that is the reason PoolService to drop me. I will not recommended them."

"After 5 years of self cleaning my stone kitchen floor and not being able to remove all of the dirt and grime buildup, I finally hired Rose Restoration to professional clean my floor. They did an outstanding job. The floor looks new again! The service technician was punctual and worked extremely hard for 6 hours. It was well worth the price and I will have them back in a few years for another spruce up."

"Great work! Oriented to detail and great service provided. My bathroom turned out just as I wanted it!"

"DO NOT PURCHASE FROM HERE!!!! I don't even want to leave one star. This company was recommended to me from a neighbor however, I wish I would have read the reviews first. As everyone is saying they do a great job of selling you the tub, it's all downhill from there. After spending over $13k with this company, all I've received was a defective tub and a bad attitude from the owner, Charlie. I purchased my tub June 3, 2021 with the delivery time told to me of end of August - my tub didn't arrive until October. Once it did arrive it defective without the lights working and a leak inside the hot tub. This was my first service call. They came to "fix" the lights, but stated they had to be advised from Wellis on how to fix the leak. Months had gone by and they were still awaiting Wellis' response on how to fix the tub. They came back to fix the lights, but were not able to as it needed a new lightbox. After no response on these issues I let them know I want a new tub or a refund as I'm no longer comfortable with this tub being brand new and needing multiple repairs. Then they tell me the issues are an "easy fix" and give me a time and date they can come by conveniently. I'm uncomfortable with this as after the warranty is up these issues will all be out of pocket and I'm sure they will continue. The owner, Charlie gave me Wellis' phone number and Wellis' let me know it was up to the owner of Vienna Hot Tubs to replace. Continuous back and forth. I sent an email to the owner with my stance looking for a resolution on replacement or a refund prior to having my lawyer involved and he dismissively told me to just go ahead and get my lawyers involved instead of trying to find a solution to the issue for yet another unhappy customer. Horrible customer service and poor quality of products. This is not something I will be letting go so I hope they will either refund my funds and pick up the defective tub sooner than later because I will continue to escalate this and make sure people know not to purchase from this company."