
Serving Westlake Village, CA and surrounding areas
Approved
In business since 1999
Warranties offered
Credit card accepted
"I waited to put up a review for Pacific Outdoor Living until I could give a full story. Our goal was to fix up our backyard which had never been 'scaped before. We had POL put in a patio of pavers with a grill placed and landscape the entire backyard. We also had an in ground water fountain set up. The job went as planned on time. The different crews were extremely polite and respectful. Very professional. The job turned out beautifully but there were some issues, which thankfully POL has been willing to address. To start, they are a solid pavers company. That is their absolute strength. They know what they are talking about here. The patio and grill are awesome. We had it set with electrical wiring for both an outdoor fridge and a countertop outlet. We also had them run conduit over to a spot where we later installed a jacuzzi. They did a fantastic job. We hired them to also do the landscaping and as we learned, while they do this well, it is not their 1st expertise. They provide this in order to do complete jobs. I suspect there is always going to be loss of some vegetation after installation. This is probably the one thing you can't guarantee but there are other companies we got estimates from where landscaping was clearly their primary expertise. Nevertheless, POL has always owned anything that didn't go perfectly. The landscaping looked great but some of the sod and some of the water resistant plants didn't survive. They replaced whatever needed to be replaced. Even after the summer heat wave and drought where we were limited to watering the lawn to twice a week and had grass die. They listened to my issues which they agreed were not my fault. They owned up to the fact that the sprinkler zones were not perfectly laid out. More than a year later, they came out and just added an additional zone for the lawn, replaced some of the ground cover. In addition, the outlet on our new grill/counter shorted out with the heavy rains this winter as somehow water managed to seep under the covered outlets; they replaced this as well. It would have been more ideal if everything turned out perfectly from the beginning but with these projects, one has to assume there will be some issues. What you want is a company that stands by its work and will not balk at fixing things. POL owned it all and has impressed me by doing so. I am so impressed that I am buying a new batch of mulch from them. I would hire them again even with the landscaping issues because they did not walk away from the problems even after the initial three month warranty. They are a class act."





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