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"Norman, was very friendly, knowledgeable and informative. He explained everything he was doing through the process. I would highly recommend requesting Norman."

"Avoid Guardian Basement – False Promises and Poor Customer Service Two years ago, I hired Guardian Basement to fix a water issue on the front wall of my basement. Joel came out, sold me on their system, and guaranteed I would have a dry basement. We also replaced two sump pumps and had the sump well dug deeper. The main selling point was their lifetime guarantee. Fast forward two years, and I have the exact same problem. Every time there is significant rain, water rushes through the same wall. I reached out to Guardian Basement, and Joel scheduled a time to check it out. His tone was completely different this time—defensive and dismissive. Within five minutes, he claimed, “Your system is clogged.” He made this assessment without any real inspection—just by looking at the cement floor and wall. Now, here’s the catch: If you look closely at their so-called lifetime warranty, clogs are not covered. So despite spending thousands of dollars, I’m back to square one. To make matters worse, Joel was incredibly condescending and unpleasant to deal with. After this experience, I looked into their licensing with the state of Maryland and found multiple complaints against them. I am now in the process of submitting my own complaint as well. I would never recommend Guardian Basement to anyone. Save your money and go with a company that truly knows what they are doing and stands behind their work. If I could give them a negative number of stars I would."

"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"Chris was great. He explained everything that was checked and showed me all of the things I needed to know about the house. Would highly recommend him for anyone needing home inspection."

"They did everything phenomenally"

"Exceptional craftsmanship, thoughtful design, and deep integrity—JJ Palmer of Maryland Home Improvement Company delivers at the highest level. One morning not long ago, during breakfast, we heard a crash from upstairs. This time it wasn’t the cat getting into mischief—it was a large shelf in our closet giving way after thirty-one years of faithful service. To its credit, the old wire system had lasted decades. But what followed was not just a replacement—it was a complete transformation. We’re now standing in a custom-built white oak closet designed and executed by JJ Palmer, and it’s one of the finest examples of residential craftsmanship we’ve ever encountered. Every detail has been carried out with extraordinary care and quiet precision. The workmanship doesn’t shout—but it absolutely sings. You see it in every cut and corner. Trim lines are crisp and flush, hand-scribed to imperfect walls so precisely that they seem to have grown there rather than been added. Shelf edges are finished so carefully that all end grain is hidden, and the face grain flows seamlessly across components. Even the angled shoe shelves—normally utilitarian—are grain-matched and gracefully proportioned, elevating function to quiet elegance. The layout itself reveals a deep understanding of proportion and geometry: verticals and horizontals are aligned across bays with rhythmic consistency; trim widths are uniform; spacing feels intentional and calming. Every inch of the system—from the sloped shoe racks to the deeper bay for long dresses and luggage—feels purposeful, balanced, and beautifully made. Nothing is extraneous. It’s the kind of design that honors both material and use. JJ selected the materials with a discerning eye: knot-free white oak with straight, harmonious grain, installed in ways that bring out its natural beauty rather than compete with it. Even before stain was applied, the woodwork had presence and refinement. Once finished in a light weathered gray, the result was timeless, tactile, and visually integrated with the rest of the space—including our flooring and lighting.. What truly sets JJ apart, though, is not just his technical ability: it’s his ethos. We’ve worked with him before, on projects ranging from a bathroom remodel to a full basement build-out, and each time, he brings the same consistency of quality, professionalism, and quiet pride in his work. He listens well, offers thoughtful solutions, and always delivers what he promises—without shortcuts, excuses, or ego. In a world where true craftsmanship often feels like a relic, JJ Palmer is the real thing. We recommend Maryland Home Improvement Company without hesitation, and with deep appreciation."

"Very good."