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"I spoke with Marisol (who seemed to be in charge) on Nov 8th. We started a text chain about what I wanted done. All direction of what I needed is in the text chain that was written over the next two weeks. I wanted drywall repair in the dinning room, living room and hallway because I removed crown molding. We spoke through text that we could finally meet at 5:30 pm on the Thursday the 13th. They came over at about that time. We spoke about what I needed done then added the kitchen and the entryway to the task. On Monday the 17th she sent me an amended price of 2,200 (in a text). I asked for an invoice and she sent one. I wrote to remove $200 from the cost to not paint the doors. $2,000 was agreed to. We agreed that I would pay with a credit card. I wrote in a text (after we spoke face to face) that white eggshell would be used in the dining room, living room, hallway and entryway. Then use white satin in the kitchen. I then I expressed the same in a text. They agreed to provide the paint and materials. Flat paint was never talked about being used. We spoke a few more times about when they could start. We agreed on Wednesday the 19th. I told them I would remove items from the walls (pictures, socket cover plates and so on). They showed promptly at 8am then began work. I was expecting at least 2 days of work. The only took 1 day. They finished at about 5pm. They had to clean my floor because they did not used a drop cloth during the drywall repair but did during the painting. I inspected for cleanliness and quality. Everything seemed like it could have been done better. It was getting late. I paid the balance when they were done. They left. All the paint wasn't dry. I let the paint dry overnight. The next day as I was starting to reinstall the outlet covers and things and was angered when I noticed that all the outlets and switches were painted over and shorted three dining room wall outlets. I sent Marisol pics and told of the outlets with no power(I did reset the circuit breaker). She left a voicemail saying that she would take care of the problem. Nothing yet. Then I tried to wipe a smudge off the wall and it would not clean. I investigated the type of paint they used and it was flat paint, used in the dining room, living room, hallway and entryway where eggshell was supposed to be used. Eggshell was used in the kitchen where satin was supposed to be used. Fat paint was not discussed to be used. I sent another text stating flat paint was used instead of what was agreed upon. Nothing yet."

"It went very well. Very professional and competent. A good experience!"

"I am writing to formally express my deep dissatisfaction with the recent retaining wall replacement project completed by John Krause Construction (JKC) at my property. After reading positive reviews and receiving an estimate that, although over my budget, seemed reasonable for the work involved, I made the decision to hire JKC. Unfortunately, this has proven to be a significant mistake, and I am left extremely disappointed with both the quality of work and the overall experience. Here are the main issues I encountered: 1. Unprofessional Behavior: The crew exhibited unacceptable behavior while working on my property. Not only did I witness them disposing of bodily fluids on-site, but they were also disrespectful and dismissive. when I raised concerns no response was received. I now smell urine when entering and exiting my garage. 2. Unresponsive Ownership: I have attempted to reach out to the owner multiple times to address these concerns and resolve the issues, but my messages have been met with silence. This lack of communication is incredibly frustrating and has only added to my disappointment. The owner refused to speak on the phone since the owner was made aware of the call being recorded. 3. Property Damage: During the construction process, my property was left damaged in multiple areas. This included e.g., landscaping destruction, equipment damage. Personal crew members vehicles being driven through my yard leaving deep tire marks damage. 4. Subpar Quality of Work: Despite the high cost of the project, the final result does not meet the standards outlined in the estimate or contract. No proper grading was completed. Every time it rains pools of water sits in front and behind the wall. The response received was. “we have passed all inspections.  There will be some water pooling while it is settling still. Plus the fact of the hard rain today, it will happen.” The wall has been completed for 2 months. Given the extensive problems, stress and anxiety I have faced. I do not recommend John Krause Construction."

"No show! Poor communication! I found them on Angi and request a quote for a small project. They contacted me and scheduled a site visit for Friday morning, they confirmed the appointment with two separate text messages. I took off work on Friday and they never showed up, they never called, they never texted. After the appointment window, they never answered their phones even during normal business hours."

"Excellent work and a pleasure to work with!!"

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"