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"HORRIBLE EXPERIENCE- it's been 2 and a half years and our home is still not finished!!!!!! Poor communication, poor follow-through, poor organization--the owner of this Paul Davis branch caused so much undue stress and out-of-pocket money charges. He looses documents, fails to meet deadlines (told insurance company, mortgage company, and us the job would be done in a year and we are still waiting for it to be done 2 and a half years later). High turn-over is the norm with this branch--we are on our 4th project manager. Things have gone missing in the home, can't provide numbers and spreadsheets documenting costs (only when persistently asked for and having corporate involved does he get one to us), says one thing but then does another. For example, 8 months and running, and they still have not completed painting our house. Many times we agreed on projects and contractors only to turn around and have Paul Davis do something else which always resulted in things going wrong and having to be redone (and costing us out-of-pocket money--for example stairs had to be redone twice because of poor quality and poor oversight for getting someone other than who we agreed on). Custom molding was redone twice after the first time it was done wrong. And many other mistakes which are too exhaustive to list. We had to get corporate involved numerous times and are still waiting for them to help us resolve matters. DO NOT USE THIS COMPANY!!!!! It pains us to have to write such a bad review--but we do not wish anyone else to have to experience what we did (and are still going through)."

"We contracted with MTD Services via Todd in August 2022 for a large porch addition with a concrete slab, faux fireplace and outside fire pit. We paid a $10000 deposit once an agreement was reached. Todd kept pushing the start date back for various personal and other reasons. Finally locked down a January 2013 start, but three days after that date, Todd contacted us and said that he had underbid the project and would need an additional 15-18k to proceed. We decided to part ways. He said he'd have our deposit returned in two weeks. Week three (and still no money) we contacted Todd and were informed that he would need to make payments to us as he got draws. This was unacceptable and after informing him of the avenues I would use to get my deposit returned, we were paid by the end of the week. I wish we had done more research on customer reviews for MTD Services beforehand. We could have saved ourselves a lot of headaches, time and money."

"I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion. youtube.com/watch?v=8bHk… Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. givesendgo.com/GFQM In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision."