Get matched with top sump pump repair or replacers in Wilkes Barre, PA

"Don and Adam was great keep me informed of everything I needed and the work process, arrived on time and completed everything under 3 hours, I got a new well pump installed and put my pressure back the way it should be, was so happy with the work I decided to tell them to install a new sump pump while they were here, I was gonna change it anyway."

"All the work was done according to our contract and crew of four men stayed until everything was completed, about 6:30 pm. Installed interior French drains and sump pump. They worked together well and quietly, leaving work areas free of debris and dirt/dust at end of project."

"Tom Thomas' team did a great job replacing a hose bibb and fixing a toilet. They were efficient, thorough, quick an pleasant. They even taught me a few things about taking care of plumbing. Their price was very fair. I used them before and will do it again when needed. "

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"It went very well. Mike M. and Dana were very professional and explained the the repair very well. Then, a team of 10-12 guys came out, covered everything, finished the job inside of 6 hours. The work was done very efficiently and professionally. The workers were very kind and neat. They put the sump pump exhaust exactly where I wanted it."

"Was a shipping issue due to the first one they received was damaged by the trucking company. Thanks Fedex. So it took longer to receive the special order unit I wanted due to waited on a reorder. They kept me informed while we waited. This was not their fault, and I am happy they refused the first unit. On installation day, they were on time, very professional, cleaned up the whole area, took the dinosaur heat pump I had away, and Nick an installer, thoroughly explained how to operate the new unit to me. The next morning I noticed an issue and called them to complain. I called at 0800 AM and 2 workers showed up within an hour of my call to fix the problem. Now that is great customer service. It is nice to see a company that cares about making sure their customers are satisfied, even after they were already paid. I would definitely call on them again."

"I knew the pump had to be pulled out of the ground. I knew the two or three things that could be the culprit. I just needed someone to do the job that wouldn’t take advantage of me financially, knew the ins and outs of what had to be done, and would do the task quickly, efficiently, completely, competently, and correctly. It’s not a lot to ask or expect from a professional tradesman. Bob Walter, the owner/operator of Pocono Mountain Plumbing told me when he’d be there and said he’d call when he was on the way. He did just that. I said I’d meet him there as I was running home from my office to let him in. When I pulled up he was already at work on the problem. He wasn’t sitting in his van waiting for me; he wasn’t mulling around or on the phone making other arrangements. He was already doing his job. His truck was already unloaded, his assistant was already setting up and gathering the tools they’d need, and the well was already partially disassembled... and I wasn’t even there yet. After a short introduction (as well as to his helper/nephew, Danny), I unlocked the house, and within five minutes the situation was diagnosed and repairs had begun. Bob didn’t stop explaining what he was doing throughout the entire process. Just from his description of what was happening and his actions as he performed them, he left no question as to his expertise, his thoroughness, what needed to be done, what was required and what was optional/recommended, how long it would take, and what it would cost. He pointed out what had been done incorrectly the last time it was “fixed,” and he remedied those things as he went along in his task. Not a moment was wasted (not the least of which was because it was 25 degrees outside). As a result of the way he works, what I envisioned as potentially a five to six hour job, was completed in under two hours: completely, correctly, and meticulously. Small things that others might have overlooked to cut corners were done (e.g. disinfecting the well, adding extra reinforcements of electrical tape at the joints connecting the pump and along the length of the pipe, etc.). As quickly as they showed up, they were gone - the job analyzed, quoted, performed, cleaned up, and paid for in less time than I thought it would take to just evaluate the situation. If there’s a higher accolade to be paid to a reliable and honest tradesman, I don’t know what it is other than to say that I have rarely had the pleasure of dealing with someone like Bob Walter. His demeanor, expertise, and sincerity are obvious. He is a true professional, and I wouldn’t hesitate to call him first and immediately with any plumbing or heating question."

"I was educational and they provided information on various items in the home, as well outside to offset some major issues found, or in need or repair; or adjustments. Professional staff, and office staff was very helpful in answering questions."

"They came out very quickly to assess what was happening and gave me a very clear quote on replacing my sump pump. They were available to come on the weekend and complete the job. The guys showed up early and finished in the same day. We had a great experience and would use them again. Since they replaced our pump we haven't had any issues."

"They were at my home within an hour of the call and did the repair quickly and professionally. <br />"