Get matched with top chimney cap installers and replacers in Wilmington, OH

"Excellent. They were on time and explained everything."

"Not well. The young men who came were pleasant, but inexperienced. The job was to sweep AND inspect. They said it did not need sweeping (though we later found out it did) and they asked if we wanted an outside inspection as if it were an add-on. It was raining and I guess they did not want to get wet. They then were delayed sending us a quote and when we asked for one, it was nebulous and prohibitively expensive. Four quotes later we found a company that would do the work needed and not upsell us. We paid $250 effectively for nothing."

"Fantastic service. I will be calling on them again"

"Jeremy called ahead of his arrival, was efficient and straight to work when he arrived. He explained everything that he observed in terms I could understand, answered all my questions, kept my living room clean, and made sure I knew recommendations for the next cleaning! I’ve used Chimney Works several times in the past and would definitely 100% recommend them to anyone that asks!!"

"Quick to set up appointment, sent reminders via text and email. Gentleman showed up, cleaned ducts. Quick and efficient."

"Did a thorough job, suggested easier method to get good results."

"Bob and his guys were outstanding. Bob was patient with changes, new ideas, and was a great partner to work with throughout the project. I would (and still do) call him for anything - I trust Bob with all aspects of our home and it's future needs. Bob and his crew are worth their weight in GOLD!"

"DO NOT HIRE! Terrible. Regret. Anger. These are the best 3 words to describe Stanley Steemer. I just finished remodeling my entire home. Kitchen included. PLEASE NOTE: I do not, and no one lives in this house yet. We are not renting it out nor do we plan to. We were just about to move in once I finished all the remodeling. Also, I did not hire any third-party contractors, I did all the work myself. I decided, since I just finished major remodeling, it would be a good idea to have my air ducts cleaned, as we would soon be moving in with a newborn. I thought I was hiring the best and most professional company. Unfortunately, I wish I could rewind the clock and never have called Stanley Steemers. To finish the remodel I purchased all new appliances for my kitchen. I had just put them into place and removed the plastic protective covers prior to calling Stanley. I haven't even plugged them in yet! Again, no one lives in the home, and I just finished remodeling. This was the last step to being able to move in with my family. I called Stanley to finally finish my remodel and start moving in. Their technicians came on September 17 2021 to clean my air ducts. They wrapped up and headed out. I then walked around to check the air ducts and the job they did. That's when I noticed a large dent on the front of my refrigerator. My brand new refrigerator! That I just put into place and haven't even plugged in or taken the plastic from inside out yet! They lost control of their whip hose and the connection of their whip hose and air hose wacked into the front of my refrigerator. Which they state IS possible but their technicians are ‘adamant’ this didn’t happen. From where the impact happened there is a scratch that goes from the dent straight to the air duct next to the fridge. Like an arrow! After I noticed this I continued to check my home. And to top it off they didn't even finish cleaning all my air ducts. (The same ‘trustworthy’ techs that claim the damage didn’t happen) They forgot one. So $450 for a dented scratched BRAND NEW fridge and a job not complete. I was upset, to say the least. I am just now writing this complaint because I have been trying to work it out with Stanley. I first called them immediately after their technicians left. They filed the complaint, and then I was contacted by someone else. I submitted the photos of the damage and told them what happen. They told me their technicians denied the damage. Of course, they would! They didn't even finish the job they were hired to do, why would they be honest about that! I was not happy with their answer and requested their manager, who came to inspect the home and the damage. I presented all the evidence to them and they took it back to submit to their higher-ups. I was just now contacted by someone else at Stanley, on October 4, 2021, not a manager or anyone of importance, just a messenger to inform me that they do not believe they caused the damage and are denying it. They stated they do not use any equipment that could cause a dent like that. (but remember, they said it was POSSIBLE for the tech to lose control of their equipment and cause the damage, just unlikely) When I asked about the metal connection between their whip hose and air compressor hose I was pretty much ignored. I don't think they expected me to bring that up. More dishonesty! I was offered ‘$100’ to essentially buy my silence. I refused to be bought. To top it off, one of their managers in the midst of this month-long back and forth told me to call their Complaint Hotline…. Thanks."