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"We have been working with Caldeco for over 12 years. When our original mismatched air conditioner was no longer getting the job done, I contacted a few local AC companies for quotes. Mike Jenkins from Caldeco provided for us, several options at various price points. The system we decided on was the second option of four presented to us. It was not the "top of the line" option, but the package we chose did include a 10-year parts and labor warranty. That decision worked out in our favor over the years. Recently, after 12 years of service, our A/C was starting to struggle to keep up. I placed a call with Caldeco's service department to have a technician come out and take a look at the system. After a thorough inspection, it was determined that the thermal expansion valve (TXV) was not working properly and needed to be replaced. When I saw the estimate for what it would cost to replace the TXV, I was a bit shocked. It was going to be over $900. The technician explained that the system would have to be vacuumed down to recover the refrigerant, replace the TXV and recharge the system. My only thought was, do I want to spend that much money on a system that is 12 years old. No, I don't think so... I called Mike Jenkins and asked him to put together some options for a replacement system. Again, four options were presented to us at various price points. For my own peace of mind, I did contact another local well rated AC company for a second opinion. The representative I met with did confirm that the price to replace a TXV was reasonable and comparative. He also presented several options for a replacement AC system. Side-by-side, on the same equipment, the other company was comparable. The other company told me that they had a lead time of two to three weeks for installation. I signed the contract with Caldeco on Wednesday and the following Monday the crew was here to install the new unit. Here is the complete scope of work that Caldeco did for us: Two new concrete pads with strapping and hurricane bracing New 2-ton condenser unit New 2 ton evaporator unit New drain pan and blocking New drain lines and float switches New programmable thermostat ** Also added beyond original proposal - replacement of 2 pole circuit breaker per manufacturer specification Replaced bulb in ultraviolet unit that was working intermittently They also waived the cost of the diagnostic service call. Overall, we are extremely pleased with Caldeco. All the team members we have worked with have been courteous and professional. A special thanks to Mike Jenkins and Robert Garcia for their sincerity and thoughtfulness. It means a lot to me when someone says "thank you for your business " and you know that they mean it."