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"Great experience"

"Brad was excellent! He arrived on time and did a superb job of patching the hole in our fiberglass surround tub. He was tidy and professional and we’ve had no issues since. Would 100% recommend."

"Was great to work with, hard workers would recommend to any who need work done on their pool"

"Horrible, absolutely horrible. DO NOT use this company. Company charges $289 to come out and look at your hot tub with the claim that the $289 will be applied to the total repair cost. Once they finally came to my house in mid July to look at the tub, the tech identified the issue right where I directed it was leaking. He stated it would take roughly a week to get the part and I paid the $289. Once they had my money, then began the total lack of any communication or ignoring my calls, emails and texts. One no show appointment, then every excuse from "wrong parts delivered" to "the parts on backorder". Once I call BS and gave them two suppliers where the parts were in stock - no further communication from them at all. Contacted my credit card company and filed a fraud dispute and got refunded my money as these crooks clearly had no intention of ever returning to perform an actual repair."

"Awesome! My tub looks brand new and Manny was professional!"

"Complete SCUMBAGS...Worked for months on design and install on new construction home...nothing ever goes according to plan. Once I had line of sight on project completion, I went back to schedule the job and these aholes Ray Varela and Bob Guarino jacked up my price by 5K (within 90 days). This was after several attempts to bait and switch on several quotes...adding here, removing there...trying to inflate the price decrease the scope. I have several quotes documented and will provide evidence to anyone who asks to prove my point...of course these scumbags will dispute my story...but I own the facts. Too many contractor options avail...STAY AWAY FROM SSG!!"

"LB Special Projects is an excellent company. I am very happy with the results of my project. They took over a kitchen and bath remodel that had been running for eight months. The toughest part of the job was correcting the work of the previous contractor. So much time, materials and money had been wasted and getting someone to come in behind another contractor is a real challenge. However, LB Special Projects sized up the effort, figured out what had to be done, estimated the work and did a fantastic job. They finished the job in what I think was record time. One of the many projects that they took care of, and that amazes me the most, was the floor patch in the kitchen. They managed to find the right sized planks to patch a 100-year old floor. They then refinished the entire first floor. It looks amazing. I'm very happy with the work and their professionalism and I will call them back for more projects. I highly recommend them."

"They never answered my email."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."