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"A+ review for William and the KeyPrime team! About a year ago, we purchased a historic house that was in need of several major repairs. The roof was over 20 years old and had not been done properly before, which had caused the wood soffits, eves, and fascias to rot. Squirrels and bats had started getting in through the rotted wood, and the gutters were falling off the house. We interviewed a lot of companies and received numerous bids. It was a complex project, and we wanted it done well + affordably (a difficult combination to achieve). We also needed all the work to conform to the historic register requirements and be approved by the historic preservation committee. When William came out and discussed the project, we were immediately impressed. He demonstrated a deep understanding of the intricacies that the project would involve, and was able to explain things to us simply and clearly. He was patient and took the time to answer all our questions, so that we understood all our options and felt comfortable with the proposal. He also helped us to make informed decisions about where to cut costs in order to keep the project within our budget, as well as where it was worth it to spend the money and not cut corners. The project itself went very smoothly. Everyone on the team was friendly, and they worked very efficiently. A few times when questions or concerns came up, I called William and they were addressed immediately. One of our big worries when we started the project was that a company was going to come in with a low bid and then raise the price with “surprises” once the project started. William was very up front with the pricing, and let us know what would happen if they uncovered anything unexpected after the roof was opened up. Thankfully, no surprises were found, and we were billed the exact amount that we were initially quoted! A few small unexpected things even came up during the project that they could have easily “nickel and dimed” us for, but they just took care of them without any additional charges. The new roof, soffits, eves, fascia, and gutters that KeyPrime installed look great, and we are extremely happy! They did a great job restoring the beauty to our historic house. Our experience with KeyPrime was exceptional from start to finish, and we look forward to working with them again on future projects."

"All Craft replaced three windows in the living room of my 150-year-old house -- one of the oldest houses in Rochester. I could not be more pleased! I was afraid to replace windows for fear of destroying the look of the house, but the windows they installed are perfect! They are at least a thousand percent more efficient than the old ones, but blend into the existing look perfectly -- the house looks even better than it did before! The whole experience with All Craft from the first phone call asking for an estimate to the finished product has been a delight!"

"Forever Fortified really came through! Before the project started they visited and went through all the details thoroughly and gave us a few options to choose from and was no pressure, they also gave some recommendations for other areas of the house. The actual work itself was on time and perfectly executed, any change of plans was communicated and there were no surprises in the end. Overall highly recommend them and will use them in the future!"

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"Joel's team installed new singles on my roof two years ago (2011). My roof still looks very nice and strong. He offered a very decent price for both the new singles and new plywood. I will highly recommend his company."

"Excellent. From the quoting process to cleanup, I have been extremely happy with the workmanship, attention to details, courtesy, communication and timeliness of the work. The owner, Jim, was the utmost professional and very clear in explaining what would be done, even going the extra mile to do special touches to give the highest quality job possible."

"We had all of our windows including a large bay window plus an outside door replaced. Our installer Ron does impeccable work and we were very impressed with his work ethic and knowledge. Everything looks beautiful. Great work for a great price."

"Perfect. He showed up when promised n roof looks great"

"Very pleased with the process. Ed was very helpful."

"It looks like the job was done well. We had some heat coils up on the roof and we asked them to reinstall them after they were finished. They did not do this, and I was disappointed with this. The flashing around the chimney also looks a little sloppy. Also, every time that I tried to call the home office, I could not get an answer. They were one of the lower bids that we received and they were able to quickly do the work. Although, I don't think they were very professional and I wasn't overly impressed."