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"Misquoted price of part in relation to relair"

"4.5 stars! SUMMARY: The 4Ever Remodeling team did an amazing job updating our 1960's bathroom! Generally, the 4Ever team was helpful, knowledgeable, professional, skilled, communicative, patient, prompt/reliable, neat, efficient, experienced, customer focused and organized. We highly recommend 4Ever. That being said one aspect of working with 4Ever Remodeling was lacking -the design service. A big part of our choosing 4Ever was the design service included in signing with them. We looked forward to working with a designer to help us find the various finishes for our project. Someone who was going to walk us through picking all of our selections. In the end their designer was often not on the same page with us. We didn’t feel listened too/heard so most of the finishes we found on our own. This was a very disappointing part of the process. Below we have noted some specifics..... SALES: The salesman, our first contact with 4Ever Remodeling, was very thorough and patient. Of the four renovation companies we interviewed, the 4Ever salesman was the only person to really analyze our project. He presented things we should consider. For example, he actually got in the existing bathtub and demonstrated how converting the bathtub to a shower, with a glass door, would be tight (our arms would hit the glass wall when showering). He asked what was on the other side of the shower and we discussed folding some space from an existing closet adjacent into the bathroom. He was very patient. He went over the contract in detail multiple times without ever pressuring us or appearing impatient. He revised the wording/content of a number of lines of the contract multiple times to ensure that all work was spelled out specifically in great detail to our satisfaction. As a result, no real surprises arose. DESIGN: The job was to remodel our bathroom, last renovated in the 60’s. It was not only was badly out of date but it clashed horrible with the rest of our home which retained most of its original 1912 Craftsman characteristics -warm, clean simple lines, lots of stained wood. The goal was to create a functional, modern bathroom that was in sync with the rest of our home. Once the designer was assigned our project she came out to view our home and specifically our bathroom. At that time, we presented her photos of colorful ceramic floor tiles and a wooden vanity/medicine cabinet that we liked and gave her pictures of those items. We told her that we did not want anything that was washed out or sapped of color. Specifically, we said that we didn't want any grey or beige. We emphasized that we wanted color. We also emphasized that we did not want small tiles because small tiles would mean lots and lots of grout. We told her we wanted to install tiles that were as large as possible. The 4Ever designer described our home as warm. The designer left, without taking the photos that we provided, stating that she would present us with a design plan including tile colors, vanities, etc in the 4 Ever showroom. When we met with the designer in the 4Ever showroom, she had cabinet fronts and tiles laid out for our review. Almost every sample she laid out was precisely what we said that we did not want when the designer met with us initially. Small, washed out, colorless tiles and a painted vanity panels with muted colors. We left the showroom with the conclusion that finding the tiles, vanity/vanity counter, medicine cabinet/mirror, hardware and all the plumbing fixtures would be up to us. In the end we procured m selections without the assistance of the designer. We did select a shower wall tile that we spotted in the 4Ever showroom in our first meeting with the saleman. The designer was helpful in choosing a grout color to go with the shower wall tiles. We procured our floor tiles and grout from an outside source. The 4Ever designer provided the square footage of the floor/shower floor tiles that we should order. She ordered the shower wall tiles. (Initially, she did not order enough and we had to purchase another box). It was not until the day of the pre-construction walk through that we learned that the designer had not ordered the grout or Schluter for the shower walls along with the tiles that 4Ever was procuring. We were informed that we needed to purchase these items through our outside source. This last-minute notification put us under the gun to acquire the materials so as to not cause a delay. In addition, this small, last-minute purchase (below their minimum order threshold) resulted in a sizeable surcharge that was completely avoidable had these materials been included in our original order. Our designer identified the grout color and quantity as well as the Schluter color to procure but made no mention of the depth of the Schluter. We never considered that the depth of the Schluter would be different from the floor tile so we (special) ordered the additional footage needed to finish the shower walls. Fortunately, when our the tradesman, who was installing the tile, identified that we had the wrong size Schluter the Project Manager noted several local sources where we could procure the needed, correctly sized Schluter locally. We were able to procure the correct Schluter that night so that the tradesman could install it the next day. Because we initially ordered the wrong size/depth of the Schluter we ended up with four lengths of Schulter that we paid for but could not be used or returned. This was another avoidable expense for us. PROJECT MANAGER: Initially we had concerns that the project manager would not (as promised by the salesman) coordinate with the non-4Ever Remodeling HVAC company who was installing the flooring heat. Once the project began those concerns disappeared. The 4Ever Project Manager was VERY communicative throughout the entire process. The Project Manager stated several times...."we do it until you are happy." That sums up the Project Manager's attitude and the attitude of the gentlemen who worked under his direction. He was knowledgeable, customer-focused, organized and kept us apprised of what was happening at all times. He was amazing! DEMO, FRAMING, DRYWALL/TILE INSTALLATION, PAINTING/STAINING: From demo to framing to drywall installation to laying shower/floor tiles to the installation of the vanity/medicine cabinet to painting/staining this single tradesman did a fantastic job! He was reliably on time, very skilled and hard working. He was respectful, polite and neat. Like any good tradesman ours was quick and efficient. He made complex work look easy; a testament to his skill. Staining and finishing the woodwork was the only task that did not appear to be easy. Even that he worked multiple times until we were happy with the result. ELECTRICAL: The electrician worked efficiently and in an organized, clean manner. He garnered our input as needed, making no assumptions. He was on time and when he was going to be delayed he phoned us to let us know. PLUMBING: The plumbers worked quickly and cleanly. They knew what had to be done. They were professional, friendly and punctual."

"Q5 Properties were great, they were easy to work with, very professional and did the job in two days instead of what we thought might take 7 days. I would hire them again and will recommend them to anyone that I can."

"The men made a great new shower area! They cleaned up as well! I called the office to try to arrange the balance of work. Haven’t heard back from anyone - but yes! The work great!"

"After years of long workdays and busy corporate schedules, my wife and I finally had the time to focus on making our home exactly how we’ve always wanted it. The bathroom remodel with Century City Baths felt like the perfect first project to mark this new chapter in our lives. The crew worked efficiently and with incredible attention to detail. The craftsmanship really stands out: the tilework is flawless, the fixtures are perfectly aligned, and the new walk-in shower is both elegant and safe. We’re so grateful to Steve and the entire Century City Baths team for helping us start our retirement with a space that feels fresh, calm, and built to last."

"Installation went very well, but at the end I noticed the floor anchors are sticking out too much and the caps are not covering them. After I asked the installer if he can trim it, he said he doesn’t have hand saw and cannot use his power saw to do it. He told me I will have to buy my own saw and cut it myself. That defeats the purpose of hiring and paying for a professional to do their job!"

"Technician was able to resolve the issue in about 20 minutes. Got our freezer working."

"Doug & Don were very thorough with explaining the construction process to me and my husband. They built us a large patio with an outdoor kitchen and it turned out beautiful."

"It was amazing experience working with Pete and his entire crew. When he saw our unfinished basement, he came out with the full design and put several plans and options on the table and after few consultations, we finalized the plan. The team finished the whole work on time and got it approved by city. It’s look stunning now and we are enjoying every bit of it."