Get matched with top chimney cap installers and replacers in Auburn, MA

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"They came in on time, and they told me what they were gonna do when doing estimate. They are very accommodating. They do a good clean up."

"Excellent! We were quoted a much higher price but once we removed the wall and they had access to the area they were going to be working in, we learned that they could use our original pipe that connected our furnace to the chimney. All they needed to do was install the liner and this saved us several hundred dollars! They left the area as clean as it was when they arrived and were very professional throughout the entire process. I wouldn't hesitate to use them again and I highly recommend Boxford Chimney Sweep!"

"Excellent - they always keep everything neat, put out drop cloths etc."

"Spent around $2500 to fix leaking chimney and it is still leaking. Company is not returning inquires. Additionally, we got a quote and told them we wanted to move forward. Waited longer for appointment than initially indicated. Then was told they would have to bring in a lift because of difficult chimney position. That increased cost a lot. As Winter was approaching we gave the go ahead. Jim the owner came with a helper. Jim never got up on the roof. The leak persists and Jim is not calling back"

"Everything went great."

"They were very friendly and polite. They do A+ work and the wood stove insert we purchased from them works and looks great. I would definitely recommend them."

"Work was done to my satisfaction."

"JS Roofing has come through to assist my needs on multiple occasions. Their team provides quality work with immediate response. Excellent customer service dedicated to serve until the job is complete."

Our goal is to prevent carbon monoxide intrusion, water damage, chimney fires, improve home heating efficiency and poor indoor air quality by keeping your chimney and vents free and clear of any flow restrictions such as animal debris, deteriorating flues or soot and creosote build-up by thoroughly sweeping, inspecting and if necessary repairing your chimney or vent.\n