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"We have used Daniel Bullard previously and when he remodeled our master bathroom he did great work. On Christmas Eve a pipe burst and caused water damage. One room, a closet and flooring in multiple rooms had to be replaced. The flooring is a huge issue with my complaint. Originally we were going to do simple peel and stick vinyl planks like we did in our living room. For whatever reason they could not get them to stick so we have Daniel the authority to choose flooring that fell into the insurance company budget. He chose a click and lock laminate flooring that had a residential lifetime warranty. When installing this floor the planks are supposed to be staggered and trim is supposed to be installed to keep the flooring nice and tight with no wiggle room. We noticed almost immediately that in one area there were a few boards not laying flat. He came out and fixed it and when he did he didn't stagger the boards. The repairs were complete the end of February 2023. By June 2023 we noticed that the flooring was shifting and contacted Daniel (the owner). He said he would work with us on the labor to replace it. We contacted him again and asked him to come and see how bad it really was. He came out in July and said that he made a mistake in installation and he would cover the labor and half of the materials. He stated this in front of myself and my mother. We agreed even though we felt he should pay for it all as he installed it wrong causing it to break and our new floors needed to be replaced less than han 6 months after installation. We saved money to cover our half of materials. He had a family medical crisis so he chose November 13, 2023 for install. We repeatedly texted asking how he would like to do the material, we pay upfront for it all and then he would pay us the half or he pick up and pay and we reimburse. That's when he changed it to he was not covering any material. We reluctantly agreed so we could fix the now falling apart floor. Before 11/13/23 we texted multiple times asking what time to expect him. No answer. Finally that day he said I can have someone there on the 15th to start. He forgot to put us on the schedule. On the 15th he and 2 of his subcontractors arrived late dropped the material off and left said they would be here between 8 and 9 the next morning. They showed at 2:30 to remove the damaged floor. Then they left. Returned Friday and his subcontractors did an amazing job. Daniel however is someone you need to get everything in writing because he went back on his word about paying half, he should have paid for it all because he improperly installed it or we wouldn't have needed to replace it again so fast. We spent over $1200 between materials and having to stay in a hotel for a night because we couldn't access half our house, not including ordering out because our fridge and stove were in our living room. Very, very unhappy. We should not have had to spend this money a second time in less than a year. A good contractor stands behind their work and he didn't. I have photos of the bad install in anyone wants them."

"Very unprofessional on scheduling, they change the dates on meeting like 3 times. I dont recommend this company. Very frustrating dealing with a company that cant come through. "

"Very professional and exceptional work. Will highly recommend them."

"After getting a lot of quotes for my project, GSP were right on my budget. Also,they helped me with new remodeling ideas for the rest of my house. Definitely I will hire them again!!"

"Dependable service, and customer focused."

"I could not be happier with the quality of work, the price, and the time it took to complete the job. They extended my patio and covered it to the end of concrete like I asked. They even installed a clg fan for warmer days. I am absolutely enjoying my covered patio!"

"In August 2022, after hearing about DFW Improved on a home improvement radio show, we entered into two contracts with them for a roof replacement and interior water damage repair. These contracts were based on insurance-approved scopes following the 2021 ice storm. DFW Improved began the roof replacement project first. Following the replacement, the roof continued to leak due to their failure to replace the flashings. Despite corresponding work items in the insurance scope (confirmed later by the insurance adjuster's email), the DFW Improved salesperson insisted that flashing was not part of the roof. He threatened legal action if further payment was not made. Prior to this, they presented two identical model shingles as choices, which their own roof subcontractor on-site disclosed. Upon our inquiry via email, instead of addressing the issue, the salesperson accused us of defaming their company. Furthermore, they quoted $900 for a non-existent siding hole and estimated $25,000 for a bookcase, which their own designer valued at $6,000 to $7,000. While the roof leaking issue was still unresolved, DFW Improved began interior work. Instead of submitting the agreed supplement request as agreed, they skipped necessary steps to cut water-damaged drywall. To prevent wasted effort, we instructed workers to stop. The salesperson responded, stating that workers would not proceed with any work not approved by insurance. However, he emailed the insurance company claiming that the work had already been completed, causing significant confusion for us. During the halt period, we sent out numerous issues such as broken air pipes, cracked roof rafters, missing insulation, roof holes, missing felt paper, and a leaking roof. However, we received no response other than prevaricate explanations and demanding for money. We escalated to the DFW Improved upper manager who responded that they are their best team members and disregarded our request for an alternative project team. DFW Improved abandoned the projects and warranties, and initiated separation in December 2022. Both parties engaged in negotiations over separation costs. During this process, DFW Improved unexpectedly sent four individuals to our house, claiming to inspect texture work and demanding payment. Subsequently, DFW Improved placed a lien on our house, and their lawyer sent a demanding letter stating they would auction our house and (quote)“sue Vigorously” if payment was not made, despite the mediation/arbitration clause clearly outlined in the contracts. Under this pressure, we filed a claim in Tarrant County Small Claims Court, where the lien was placed. Later, their lawyer filed a motion to transfer the case to Collin County, where DFW Improved is based. We refused to comply with a demand for $5,000 and the confidentiality requirement during mediation. DFW Improved filed a new case simultaneously in the higher Tarrant County District Court, demanding a new amount of $59,845 and seeking to enforce the lien, providing no explanation for this amount. According to their co-owner's email, their accounting book calculated that we owed them a total of $1,260 (detailed below). During pre-mediation discussions, their lawyer attempted to justify their request for $8k, citing that a significant portion was allocated to attorneys' fees. We did not engage their lawyer to send us a threatening letter containing false statements about suing us without mediation. Their lawyer also declined $65 public mediator service provided by the Tarrant Small Claims Court. Additionally, they unilaterally escalated the dispute to a higher court. We have never been late with their payments. In fact, DFW Improved made a math error by crediting the blind work twice. When we brought this to their attention, DFW Improved spent extra time correcting the invoice, and their salesperson initiated an internal investigation. Any delay was certainly not caused by us. DFW Improved filed a lien attempting to collect the costs again, despite already receiving payment. See the invoice they submitted, which completely overlooks the $35,895.76 payment we made (supported by our bank transactions). —-------------The payment schedule on the contract has major math errors—--------- Payments for the work are due as follows: Contract Total $ 194,972.33 $ 19,497.23 deposit is due at initial design meeting.(10% of the Contract Total) 20% of the Contract Total is due at the preconstruction meeting. 30% of the Contract Total is due at start of drywall repair. ←– we requested halt at this phase and according to texas property code Sec. 28.003. EXCEPTION FOR GOOD FAITH DISPUTE; we can WITHHOLDING up to 110% of the difference between the amount the obligee claims is due and the amount the obligor claims is due. 30% of the Contract Total is due at start of countertop/trim installation. ←–we don’t even have any work for countertop 17% of the Contract Total is due at walkthrough. Remaining contract total is due at completion. 10%+20+30%+30%+17% + Remaining is more than 107%! DFW Improved needs to refund the incorrectly collected funds. -------DFW Improved co-owner's calculation based on their accounting book--------- ROOFING PROJECT Contracted amount: $52,364.74 Approved Credits Total ($3128.51) Xactimate difference ($1499.88) Line #18 R&R Chimney Flashing ($438.29) Line #25 Digital satellite ($49.24) Line #27 R&R Window Screen ($649.38) Line #53 Window Bid ($491.72) Payments to date: ($36,655.32) Roofing Project Balance due to DFW Improved $12,580.91 Line #20 Step Flashing Line #21 Flashing - L Flashing Additional credit discussed above of $1,478.63 brings this amount to $11,102.28 <--- DFW Improved never passed the city inspection and provide completion list and promised warranty INTERIOR PROJECT Current payments ($35,895.76) Current Costs to Date $28,432.84 Demo crew $550 Demo crew $150 Plumbing crew $690 Drywall crew $19,200 Insulation company $3000 Home Depot - misc. materials $104.03 Total for labor and material $23,694.03 <---this amount is already paid 20% per insurance standards for Profit and Overhead $4,738.81 Interior Project Credit for exhaust fan duct ($150) Interior Project Balance due to homeowner ($7,612.92) Total amount due(combine both contracts) $1,260 —----interior invoice from DFW Improved(removed detail name of subcontractors)---------- 11/12/2022 homeowner:2022-August-Interior Insurance Rest Remodeling $ 150.00 11/17/2022 homeowner:2022-August-Interior Insurance Rest demo $ 550.00 11/17/2022 6013751 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.27 11/17/2022 6013734 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.02 11/25/2022 816725 homeowner:2022-August-Interior Insurance Rest Drywall $ 19,200.00 11/21/2022 2014093 homeowner:2022-August-Interior Insurance Rest Home Depot $ 115.46 11/22/2022 1200043 homeowner:2022-August-Interior Insurance Rest Home Depot $ (57.72) 11/29/2022 34736796-$690 homeowner:2022-August-Interior Insurance Rest Plumbing $ 690.00 11/30/2022 10-85062 homeowner:2022-August-Interior Insurance Rest Insulation $ 900.00 11/30/2022 10-85061 homeowner:2022-August-Interior Insurance Rest Insulation $ 2,100.00 $ 23,694.03 They attempted to inflate the amount to $22,835.94 by falsely claiming work on the wall texture extended from the actual 10% (bottom 1 foot of each wall) to 100%. Their lien is invalid, and their claim is baseless according to the evidence in their own submitted invoice. We are uncertain about the extent and duration of the legal battle DFW Improved and their lawyer will continue to pursue. It has been nearly two years. Instead of assisting us with the aftermath of a natural disaster, DFW Improved attempted to extort money from us and our insurance provider. This has resulted in substantial legal fees, emotional stress, and significant delays in repairing our house, necessitating prolonged rental expenses. Despite our efforts to settle amicably, they persist in prolonging and escalating the dispute. This inci"

"I have used Craftsman Connection for my business for years (building home theaters for my customers). I recently purchased a 40 year old home in Dallas desperately needing a master bathroom remodel. Here is what I have to say about Carl - you will not find anyone with more professionalism, pride in his work, true quality work with zero shortcuts. He plans out and budgets his estimate in much detail so you know exactly what you will be getting. He goes over all the details in advance so you know the finer details of quality home construction and remodeling. He will go over the top to please his customers and it shows. I have used other contractors in the past, and when the work was done, I could see always see flaws in either the design or execution of the project. With Carl's work in our master bathroom, I walk in and take pride is seeing a job perfectly done. I won't use any other contractor for my personal home or business."