
Serving Ojai, CA and surrounding areas
Approved
In business since 2010
Free estimates
Warranties offered
"<strong>The Good:</strong> <br /> COMMUNICATION: Serj was quick to call me and set up an appt. He quickly sent a contract. His communication was clear. The guys came when they said they would. There were problems with the sloppiness of the work and Serj sent a member of his team out to fix them later. <br /> <br /> <strong>The Bad:</strong> <br /> POOR JUDGMENT: They put the carpet roll on the street in front of my neighbor's house which is right next to the car gate entrance of the neighborhood. I told the guys to use my driveway to cut the carpet, but they didn't. 5 hours later, it was still in front of my neighbor's house and I had to drag it away from there myself. <br /> SLOPPY: The job took longer than I think they estimated. The guys were here almost 12 hours and by then end they were just trying to be fast and get out. This made them sloppy. They hacked many of my newly painted baseboards with the metal tool used to tuck in the carpet. There is also a gap that can fit my fingers between the carpet and many of the baseboards. The seams in most rooms were very visible. They didn't even tuck the carpet in on all sides of most steps on the staircase. <br /> <strong><br /> Conclusion:<br /> </strong>Communication is really important. The team is not as detailed as I think they should be, but they are willing to fix the problems if you point them out. Serj wants to do a good job. <br />"





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